/* Quaerens Complaint Pack Framework™ v1.3 — shared certified builder presentation */
.qcb-metrics-notice{margin:12px 0 0;padding:12px 14px;border:1px solid #bfdbfe;border-radius:12px;background:#f8fbff;color:#334155;font-size:.86rem;line-height:1.55}.qcb-metrics-notice strong{color:#123d7a}
.qcb-step-map{grid-template-columns:repeat(auto-fit,minmax(110px,1fr))!important}.qcb-reference-card{margin:0 0 22px;padding:18px 20px;border:1px solid #bfdbfe;border-left:4px solid #2563eb;border-radius:14px;background:#eff6ff}.qcb-reference-card span{display:block;color:#1e40af;font-size:.75rem;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.qcb-reference-card strong{display:block;margin:5px 0;font-size:1.15rem;letter-spacing:.04em}.qcb-reference-card p{margin:0;color:#475569}.qcb-joint-toggle{margin-top:20px}.qcb-conditional-panel{margin-top:16px;padding:20px;border:1px solid #cbd5e1;border-radius:14px;background:#f8fafc}.qcb-conditional-panel[hidden],#qcb-joint-address[hidden]{display:none!important}
@media(max-width:760px){.qcb-step-map{grid-template-columns:repeat(2,minmax(0,1fr))!important}}@media(max-width:420px){.qcb-step-map{grid-template-columns:1fr!important}}
.qcb-builder-wrap{max-width:1480px;margin:34px auto;padding:0 24px}
.qcb-framework-v1{--q-blue:#2563eb;--q-navy:#06142e;--q-soft:#eff6ff;--q-line:#bfdbfe;--q-green:#087443;background:linear-gradient(145deg,#f4f8ff 0%,#fff 45%,#f2fbf8 100%);border:1px solid #aacdff;border-radius:26px;box-shadow:0 34px 90px rgba(6,30,72,.14);padding:34px;color:#0f172a;font-family:Inter,Arial,sans-serif}
.qcb-framework-v1 .qcb-builder-head{margin-bottom:20px}.qcb-framework-v1 .qcb-builder-head h2{font-size:clamp(1.8rem,3vw,2.8rem);line-height:1.05;margin:0 0 12px;color:#06142e;font-weight:900;letter-spacing:-.025em}.qcb-framework-v1 .qcb-builder-head>p:not(.qcb-builder-kicker){max-width:980px;color:#334155;font-size:1.05rem;line-height:1.7}
.qcb-builder-kicker{font-size:.82rem;text-transform:uppercase;letter-spacing:.12em;font-weight:900;color:#1559e8;margin:0 0 8px}.qcb-small,.qcb-copy-note{font-size:.88rem;color:#475569;line-height:1.5}.qcb-status{display:inline-flex;border-radius:999px;background:#e8f7ef;color:#087443;font-weight:900;padding:7px 11px;font-size:.85rem}
.qcb-btn{display:inline-flex;align-items:center;justify-content:center;min-height:44px;border:1px solid #2563eb;border-radius:12px;background:#2563eb;color:#fff;padding:11px 16px;font:inherit;font-weight:900;line-height:1.2;cursor:pointer;text-decoration:none;box-shadow:0 8px 18px rgba(37,99,235,.16)}.qcb-btn.secondary{background:#fff;color:#1559e8}.qcb-btn.ghost{background:#eef6ff;color:#0b3b86;border-color:#bfdbfe;box-shadow:none}.qcb-btn:disabled{opacity:.55;cursor:not-allowed}
.qcb-builder-wrap:has(.qcb-framework-v1){max-width:1480px}.qcb-framework-v1 .qcb-builder-intro{max-width:980px}.qcb-framework-v1 .qcb-trust-grid span{background:#fff;border:1px solid #cfe3ff;border-radius:16px;padding:13px 14px;font-weight:800;color:#0b3c91}
.qcb-airbnb-shell{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(520px,1.05fr);gap:28px;align-items:start}.qcb-airbnb-stage,.qcb-airbnb-preview{background:#fff;border:1px solid #c7dcfa;border-radius:22px;padding:22px;box-shadow:0 22px 55px rgba(15,43,84,.09)}.qcb-airbnb-preview{padding:26px;background:#f7faff}
.qcb-progress-shell{margin:18px 0}.qcb-progress-meta{display:flex;justify-content:space-between;gap:12px;color:#0b3b86;font-weight:900;font-size:.92rem;margin-bottom:8px}.qcb-progress-track{height:12px;border-radius:999px;background:#dbeafe;overflow:hidden}.qcb-progress-fill{display:block;height:100%;width:14.285%;background:linear-gradient(90deg,#16a34a,#2563eb);border-radius:999px;transition:width .25s ease}
.qcb-step-map{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:8px;margin:14px 0 18px}.qcb-step-pill{border:1px solid #d6e6ff;background:#f8fbff;color:#334155;border-radius:12px;padding:10px 8px;text-align:center;font-weight:900;font-size:.82rem;cursor:pointer}.qcb-step-pill.active{background:#2563eb;color:#fff;border-color:#2563eb}.qcb-step-page{display:none;animation:qcbFade .32s cubic-bezier(.2,.8,.2,1) both}.qcb-step-page.active{display:block}.qcb-step-page h3{font-size:1.65rem;line-height:1.15;margin:0 0 8px;color:#06142e;font-weight:900;letter-spacing:-.025em}.qcb-step-page h4{font-size:1.05rem;color:#0b3b86;font-weight:900;margin:0}
.qcb-form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.qcb-form-grid.three{grid-template-columns:repeat(3,minmax(0,1fr))}.qcb-framework-v1 label{display:grid;gap:7px;font-weight:900;color:#0b1b3a}.qcb-framework-v1 input,.qcb-framework-v1 select,.qcb-framework-v1 textarea{box-sizing:border-box;width:100%;min-width:0;border:1px solid #c7d7ea;border-radius:14px;padding:12px 14px;font:inherit;color:#0f172a;background:#fff}.qcb-framework-v1 textarea{resize:vertical}
.qcb-choice-grid,.qcb-route-grid,.qcb-download-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:16px 0}.qcb-choice,.qcb-route-card,.qcb-page-card,.qcb-loss-row,.qcb-evidence-row,.qcb-timeline-row{border:1px solid #d6e6ff;border-radius:16px;background:#fff;padding:14px}.qcb-choice{display:flex!important;gap:10px;align-items:flex-start;cursor:pointer}.qcb-choice input{width:auto;margin-top:4px}.qcb-choice:has(input:checked){border-color:#2563eb;background:#eff6ff;box-shadow:0 0 0 3px rgba(37,99,235,.1)}.qcb-route-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.qcb-route-card strong{display:block;color:#06142e;font-weight:900;margin-bottom:6px}.qcb-route-card span{display:block;color:#475569;font-size:.92rem;line-height:1.45}
.qcb-save-row{display:flex;gap:12px;align-items:center;flex-wrap:wrap;margin:10px 0 16px}.qcb-save-row label{display:flex!important;gap:8px;align-items:center;font-weight:800}.qcb-save-row input{width:auto}.qcb-nav{display:flex;align-items:center;justify-content:space-between;gap:12px;border-top:1px solid #e2edff;margin-top:18px;padding-top:18px}.qcb-nav-left,.qcb-nav-right{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.qcb-timeline-actions{display:flex;justify-content:space-between;gap:12px;align-items:center;margin:16px 0 10px}.qcb-timeline-row,.qcb-loss-row{display:grid;padding:20px;gap:16px;margin-bottom:16px;align-items:start;transition:transform .18s ease,box-shadow .18s ease}.qcb-timeline-row{grid-template-columns:96px 116px minmax(160px,1fr) 128px}.qcb-loss-row{grid-template-columns:minmax(150px,1.25fr) 100px minmax(155px,1fr) 115px}.qcb-timeline-row>label,.qcb-loss-row>label{min-width:0;align-content:start}.qcb-row-actions{display:flex;grid-column:1/-1;justify-content:flex-end;gap:10px;align-items:center;min-height:44px;padding-top:2px}.qcb-row-actions button{min-width:44px;padding:11px 13px;align-self:center}
.qcb-readiness{background:#eff6ff;border:1px solid #bfdbfe;border-radius:18px;padding:16px;margin:16px 0}.qcb-gauge{height:16px;background:#dbeafe;border-radius:999px;overflow:hidden;margin:8px 0}.qcb-gauge span{display:block;height:100%;background:linear-gradient(90deg,#f59e0b,#16a34a);border-radius:999px;transition:width .25s ease}.qcb-evidence-row{display:grid;padding:18px 20px;grid-template-columns:minmax(0,1fr) minmax(250px,.75fr);gap:12px;align-items:center;margin-bottom:10px;box-shadow:0 8px 22px rgba(15,43,84,.05)}.qcb-evidence-row legend{font-size:1rem;color:#0b2f6b;font-weight:900}.qcb-evidence-row>div{display:grid;grid-template-columns:repeat(3,1fr);gap:7px}.qcb-evidence-row>div label{position:relative;display:flex!important;justify-content:center;padding:9px 8px;border:1px solid #cbdcf2;border-radius:10px;background:#f8fbff;color:#334155;font-size:.76rem;text-align:center;cursor:pointer}.qcb-evidence-row input{position:absolute;opacity:0;pointer-events:none}.qcb-evidence-row label:has(input:checked){background:#0b4aa1;color:#fff;border-color:#0b4aa1;box-shadow:0 5px 14px rgba(11,74,161,.2)}
.qcb-money-cards{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin:16px 0}.qcb-money-card{background:#eff6ff;border:1px solid #bfdbfe;border-radius:16px;padding:16px}.qcb-money-card strong{display:block;font-size:1.45rem;color:#0b3b86}.qcb-money-card span{font-size:.9rem;color:#475569}.qcb-preview-head{display:flex;justify-content:space-between;gap:12px;align-items:start;margin-bottom:12px}.qcb-preview-metrics{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:14px 0}.qcb-preview-metric{border:1px solid #d6e6ff;border-radius:14px;padding:12px;background:#f8fbff}.qcb-preview-metric strong{display:block;color:#0b3b86;font-size:1.25rem}.qcb-preview-metric span{font-size:.78rem;color:#475569;font-weight:800}
.qcb-page-stack{display:grid;background:#d5e0ee;border-radius:10px;padding:24px;gap:28px;scroll-snap-type:y proximity;overflow:auto hidden;min-width:0;max-height:830px}.qcb-page-card{position:relative;box-sizing:border-box;width:100%;max-width:100%;aspect-ratio:210/297;min-height:760px;padding:54px 50px 68px;border:0;border-radius:2px;background:#fff;box-shadow:0 14px 36px rgba(15,23,42,.2);scroll-snap-align:start;overflow:hidden}.qcb-page-card:before{content:"QUAERENS  /  CONSUMER COMPLAINT FILE";display:block;color:#0b3b86;font-weight:900;letter-spacing:.15em;font-size:.64rem;border-bottom:2px solid #1d5fbf;padding-bottom:13px;margin-bottom:30px}.qcb-page-card:after{content:attr(data-footer);position:absolute;left:50px;right:50px;bottom:24px;border-top:1px solid #cbd8e8;padding-top:10px;color:#64748b;font-size:.62rem}.qcb-page-card.cover{background:linear-gradient(155deg,#052659,#083b83 62%,#0e62b8);color:#fff}.qcb-page-card.cover:before{content:"QUAERENS";color:#fff;border-color:#7bb6f0}.qcb-page-card.cover h4{display:none}.qcb-page-card.cover p{color:#fff!important}.qcb-confidential{display:inline-block;margin-top:14px;padding:7px 11px;border:1px solid rgba(255,255,255,.4);font-size:.62rem;font-weight:900;letter-spacing:.16em}.qcb-cover-title{font-family:Georgia,serif;font-size:2.3rem!important;font-weight:700;line-height:1.08!important;margin:70px 0 12px!important}.qcb-cover-subtitle{font-size:.82rem!important;letter-spacing:.13em;text-transform:uppercase;color:#bfdbfe!important}.qcb-cover-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:40px}.qcb-cover-grid div{padding:16px;border-top:1px solid rgba(255,255,255,.35)}.qcb-cover-grid span{display:block;font-size:.58rem;text-transform:uppercase;letter-spacing:.12em;color:#bfdbfe}.qcb-cover-grid strong{display:block;margin-top:7px;color:#fff;font-size:.82rem}
.qcb-page-card h4{font-family:Georgia,serif;font-size:1.65rem!important;color:#092f68!important;margin-bottom:25px!important}.qcb-page-card p,.qcb-page-card li{font-size:.79rem;line-height:1.7;color:#334155}.qcb-page-card table{font-size:.7rem;width:100%;table-layout:fixed;border-collapse:collapse}.qcb-page-card th{background:#0b3b86!important;color:#fff!important;text-transform:uppercase;font-size:.58rem}.qcb-page-card td,.qcb-page-card th{padding:10px 9px!important;border:1px solid #d5dfeb;overflow-wrap:anywhere}.qcb-letter{white-space:pre-line;font-family:Georgia,serif;font-size:.76rem;line-height:1.68;color:#1e293b}.qcb-summary-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}.qcb-summary-card{border-left:3px solid #1d5fbf;padding:13px 15px;background:#f5f8fc}.qcb-summary-card span{display:block;font-size:.58rem;color:#64748b;text-transform:uppercase}.qcb-summary-card strong{display:block;color:#0b3b86;margin-top:5px}.qcb-strength{display:flex;gap:14px;align-items:center;padding:17px;background:#edf4fc;margin-bottom:20px}.qcb-strength strong{font-size:1.8rem;color:#0b3b86}
.qcb-ready-banner{display:flex;gap:18px;align-items:center;background:linear-gradient(135deg,#052f6e,#0b5ab8);color:#fff;border-radius:20px;padding:25px;margin-bottom:20px}.qcb-ready-icon{display:grid;place-items:center;width:54px;height:54px;flex:0 0 54px;border-radius:50%;background:#fff;color:#087443;font-size:1.7rem;font-weight:900}.qcb-ready-copy{flex:1}.qcb-ready-banner span{display:block;font-size:1.35rem;font-weight:900}.qcb-ready-banner strong{display:block;margin-top:4px;font-size:.85rem;color:#dbeafe}.qcb-quality{padding:20px;border:1px solid #b9d3f1;background:#f5f9ff;border-radius:16px}.qcb-quality-head{display:flex;justify-content:space-between}.qcb-quality-head span{font-weight:900;color:#0b2f6b}.qcb-quality-head strong{font-size:1.8rem;color:#0b4aa1}.qcb-quality-track{height:12px;margin:11px 0;background:#dbeafe;border-radius:999px;overflow:hidden}.qcb-quality-track span{display:block;height:100%;width:0;background:linear-gradient(90deg,#3b82f6,#0f766e)}.qcb-final-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px;margin:18px 0}.qcb-final-grid div{padding:18px;border:1px solid #c7daef;border-radius:14px;background:#fff}.qcb-final-grid span{display:block;color:#64748b;font-size:.7rem;font-weight:900;text-transform:uppercase}.qcb-final-grid strong{display:block;color:#0b3b86;margin-top:7px}.qcb-support-card{padding:22px;border:1px solid #a7f3d0;background:#f0fdf4;border-radius:18px}.qcb-separate-support{margin-top:14px;padding:14px 16px;border-left:4px solid #2563eb;background:#eff6ff;border-radius:14px;color:#16345f}
.qcb-help-next-person{margin-top:22px;padding:24px;border:1px solid #c9d8ec;border-radius:20px;background:linear-gradient(145deg,#fff 0%,#f8fbff 62%,#fff8f6 100%);box-shadow:0 14px 34px rgba(15,43,84,.07);animation:qcbHelpRise .32s cubic-bezier(.2,.8,.2,1) both}.qcb-help-heading{max-width:760px}.qcb-help-heading h3{margin-bottom:10px}.qcb-help-heading>p:not(.qcb-builder-kicker){margin:5px 0;color:#475569;line-height:1.6}.qcb-help-options{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin-top:18px}.qcb-help-card{display:flex;flex-direction:column;align-items:flex-start;padding:20px;border:1px solid #d6e3f3;border-radius:16px;background:#fff}.qcb-help-icon{display:grid;place-items:center;width:44px;height:44px;margin-bottom:12px;border-radius:13px;background:#eff6ff;font-size:1.25rem}.qcb-help-card h4{margin:0 0 8px;color:#0b2f6b}.qcb-help-card p{margin:4px 0;color:#475569;line-height:1.55}.qcb-help-card .qcb-btn{margin-top:auto;padding-top:11px}.qcb-help-status{min-height:1.3em;font-size:.78rem!important;color:#1559e8!important;font-weight:800}.qcb-help-thanks{margin-top:14px;padding:18px 20px;border-left:4px solid #e8796f;border-radius:14px;background:#fff7f5}.qcb-help-thanks p{margin:5px 0;color:#47323a;line-height:1.55}.qcb-help-thanks p:first-child{color:#0b2f6b;font-weight:900}@keyframes qcbHelpRise{from{opacity:0;transform:translateY(7px)}to{opacity:1;transform:none}}
.qcb-btn,.qcb-step-pill{transition:transform .18s ease,box-shadow .18s ease}.qcb-btn:focus-visible,.qcb-step-pill:focus-visible,.qcb-framework-v1 input:focus-visible,.qcb-framework-v1 select:focus-visible,.qcb-framework-v1 textarea:focus-visible,.qcb-evidence-row label:has(input:focus-visible){outline:3px solid #fbbf24;outline-offset:3px}@keyframes qcbFade{from{opacity:0;transform:translateY(7px)}to{opacity:1;transform:none}}
@media(max-width:1200px){.qcb-airbnb-shell{grid-template-columns:1fr}.qcb-page-stack{max-height:760px}.qcb-page-card{max-width:720px;margin-inline:auto}}@media(max-width:760px){.qcb-framework-v1{padding:20px}.qcb-form-grid,.qcb-route-grid,.qcb-choice-grid,.qcb-money-cards,.qcb-download-grid,.qcb-preview-metrics,.qcb-help-options{grid-template-columns:1fr}.qcb-step-map{grid-template-columns:repeat(2,minmax(0,1fr))}.qcb-airbnb-stage,.qcb-airbnb-preview{padding:18px}.qcb-page-stack{padding:10px;gap:16px;max-height:660px}.qcb-page-card{min-height:510px;padding:28px 22px 45px}.qcb-page-card:after{left:22px;right:22px}.qcb-final-grid,.qcb-summary-grid,.qcb-evidence-row,.qcb-evidence-row>div,.qcb-timeline-row,.qcb-loss-row{grid-template-columns:1fr}.qcb-row-actions{grid-column:1;width:100%;justify-content:stretch}.qcb-row-actions button{flex:1}.qcb-nav{align-items:stretch;flex-direction:column}.qcb-nav-left,.qcb-nav-right{width:100%}.qcb-nav .qcb-btn{flex:1}.qcb-help-next-person{padding:18px}.qcb-help-card{padding:17px}}@media(max-width:420px){.qcb-step-map{grid-template-columns:1fr}.qcb-btn{width:100%}}@media(prefers-reduced-motion:reduce){.qcb-step-page,.qcb-btn,.qcb-step-pill,.qcb-quality-track span,.qcb-help-next-person{animation:none;transition:none}}
@media print{header,.quaerens-language-switcher,.sticky-mobile-cta,.qcb-nav,.qcb-download-grid,.qcb-save-row,.qcb-copy-note,.qcb-help-next-person,.cta-button,#request-guided-support{display:none!important}.qcb-airbnb-shell{display:block}.qcb-airbnb-stage{display:none}.qcb-airbnb-preview{box-shadow:none;border:0;padding:0;background:#fff}.qcb-page-stack{max-height:none;overflow:visible;background:#fff;padding:0}.qcb-page-card{break-after:page;page-break-after:always;box-shadow:none;min-height:257mm}}

/* Framework A v1.6 opt-in high-information layout profile. */
[data-qcb-layout-profile="complex"].qcb-builder-wrap{width:min(1480px,calc(100vw - 48px));max-width:none;margin-left:50%;margin-right:0;transform:translateX(-50%)}
[data-qcb-layout-profile="complex"] .qcb-airbnb-shell{grid-template-columns:minmax(0,1.75fr) minmax(410px,.95fr);gap:30px}
[data-qcb-layout-profile="complex"] .qcb-airbnb-stage{padding:28px}
[data-qcb-layout-profile="complex"] .qcb-form-grid{grid-template-columns:repeat(6,minmax(0,1fr));gap:18px 16px}
[data-qcb-layout-profile="complex"] .qcb-form-grid>label{grid-column:span 3;min-width:0;align-content:start;line-height:1.35}
[data-qcb-layout-profile="complex"] .qcb-form-grid>[data-qcb-span="full"],[data-qcb-layout-profile="complex"] .qcb-form-grid>.qcb-full{grid-column:1/-1}
[data-qcb-layout-profile="complex"] .qcb-form-grid>[data-qcb-span="third"]{grid-column:span 2}
[data-qcb-layout-profile="complex"] .qcb-form-grid>[data-qcb-span="two-thirds"]{grid-column:span 4}
[data-qcb-layout-profile="complex"] .qcb-form-grid>[data-qcb-span="half"]{grid-column:span 3}
[data-qcb-layout-profile="complex"] .qcb-group-heading{grid-column:1/-1;margin:7px 0 -2px;padding:13px 0 8px;border-bottom:1px solid #dbe7f6;color:#0b3b86}
[data-qcb-layout-profile="complex"] .qcb-group-heading strong{display:block;font-size:1.05rem;font-weight:900}
[data-qcb-layout-profile="complex"] .qcb-group-heading span{display:block;margin-top:3px;color:#64748b;font-size:.86rem;font-weight:600}
[data-qcb-layout-profile="complex"] input,[data-qcb-layout-profile="complex"] select{min-height:48px}
@media(max-width:1180px){[data-qcb-layout-profile="complex"] .qcb-airbnb-shell{grid-template-columns:1fr}[data-qcb-layout-profile="complex"] .qcb-airbnb-preview{max-width:760px;margin-inline:auto}}
@media(max-width:820px){[data-qcb-layout-profile="complex"].qcb-builder-wrap{width:calc(100vw - 28px);padding:0}[data-qcb-layout-profile="complex"] .qcb-form-grid{grid-template-columns:repeat(2,minmax(0,1fr))}[data-qcb-layout-profile="complex"] .qcb-form-grid>label,[data-qcb-layout-profile="complex"] .qcb-form-grid>[data-qcb-span]{grid-column:span 1}[data-qcb-layout-profile="complex"] .qcb-form-grid>[data-qcb-span="full"],[data-qcb-layout-profile="complex"] .qcb-form-grid>.qcb-full,[data-qcb-layout-profile="complex"] .qcb-group-heading{grid-column:1/-1}}
@media(max-width:560px){[data-qcb-layout-profile="complex"].qcb-builder-wrap{width:calc(100vw - 20px)}[data-qcb-layout-profile="complex"] .qcb-framework-v1,[data-qcb-layout-profile="complex"] .qcb-airbnb-stage,[data-qcb-layout-profile="complex"] .qcb-airbnb-preview{padding:16px}[data-qcb-layout-profile="complex"] .qcb-form-grid{grid-template-columns:1fr}[data-qcb-layout-profile="complex"] .qcb-form-grid>label,[data-qcb-layout-profile="complex"] .qcb-form-grid>[data-qcb-span]{grid-column:1/-1}}