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Use Quaerens to check the key details, organise your evidence and continue to the correct free tool or claim form for train delays, cancellations, missed connections, rail compensation and rejected train refund complaints.
Before you start
Train delay claims
Review delay, cancellation and missed connection evidence.
Tickets and journey
Gather tickets, booking confirmations and journey screenshots.
Delay timeline
Record scheduled, actual and alternative travel times.
Operator reply
Keep claim decisions, rejection reasons and escalation evidence.
Simple preparation
These pages work best when you have the key dates, reference numbers, payment records, screenshots and correspondence ready before you open the form.
The updated layout keeps the page clear and modern, while the buttons still take you to the original dedicated form for this specific issue.
Useful details to gather:
Use the tool with clear details, evidence and dates so the letter or claim route starts in good shape.
Use the tool with clear details, evidence and dates so the letter or claim route starts in good shape.
Use the tool with clear details, evidence and dates so the letter or claim route starts in good shape.
Readiness check
Check whether you have the basics ready before continuing.
Use the dedicated form so your information is structured around this exact issue.
Start Train Delay ClaimRelated guidance
Check what evidence matters for delayed or cancelled rail journeys.
Read more →
Useful where the service was cancelled and refund handling was unclear.
Read more →
Prepare evidence when a delay caused missed connections or extra costs.
Read more →
Frequently asked questions
Train delay guidance hub
If your journey was delayed and the train company has not resolved it properly, a clear claim letter can help set out the service, timing and compensation request.
Read this guide →If your train was cancelled and refund support has been slow, unclear or refused, a structured letter can help present the journey and requested outcome.
Read this guide →If a delayed or cancelled service caused you to miss a connection, a clear letter can help explain the chain of events and the extra cost or disruption.
Read this guide →Take the next step
Continue to the dedicated form for this issue and enter your details while the evidence is fresh.
Start Train Delay Claim
Prefer to speak to us first?
If you do not want to complete the full review form yet, leave your details and our intake team can call you back.
This is useful if you are unsure which documents matter, whether the issue fits, or what the next step should be.
Related guidance