Quaerens Start here
Free DIY tools and guided dispute support

You shouldn't have to become an expert to resolve a consumer complaint.

If a company has delayed a refund, rejected a complaint or left you unsure which route fits, the next step should feel understandable.

Quaerens helps you understand what happened, organise the evidence and choose whether to continue independently or ask for guided support.

Start Your Free Complaint Pack Understand Your Options
Evidence FirstWe help you gather and organise the documents that actually matter.
Free FirstStart with our practical DIY tools at no cost.
No PressureOnly move to paid support if it genuinely makes sense.
Human SupportSpeak to real people who understand consumer disputes.
Prefer to speak to someone? Call or WhatsApp: +44 (0)20 8050 0725
Speak to one of our intake consultants before choosing the right route. Please save our number as Quaerens before requesting a call back, so you will recognise our calls. In the UK, save it as 020 8050 0725. Outside the UK, save it as +44 20 8050 0725.
Call +44 (0)20 8050 0725 WhatsApp us Request a callback

Practical Evidence Checklists

Evidence checklists before you complain or escalate

Short, practical guides that help you organise documents, payment records, screenshots and complaint replies before choosing the right Quaerens route.
View all guidance
Property guide

Spray foam mortgage problems: what evidence helps?

Installer paperwork, survey notes, lender refusals and sales promises to gather before a review.

Read guide → Property guide

Spray foam surveyor concerns

What to keep when a surveyor flags ventilation, timber, roof access or sale concerns.

Read guide → Finance guide

APP fraud bank refused refund?

Decision letters, payment timelines and scam messages that may support a clearer review.

Read guide → Finance guide

Equity release inheritance loss

Advice documents, illustrations and annual statements that help explain family impact.

Read guide → Finance guide

Section 75 claim rejected?

What to check when a credit card provider gives a refusal or unclear response.

Read guide → Property guide

Spray foam removal costs

Quotes, roof reports and photographs that can help evidence the financial impact.

Read guide →

Start here

Free DIY Complaint Pack Builders

Prepare and submit your own consumer complaint with confidence. Our free self-service builders help you create professional complaint letters, organise your evidence and generate a complete complaint pack ready to send. Whether you're seeking a refund, compensation, reimbursement or another fair outcome, every builder is completely free to use.
Explore Complaint Packs Open My Complaint Packs
Flight Delay

Flight Delay Compensation

DIY FREE

Check your delay and prepare a letter for compensation.

Start Free Tool
Car Finance Complaint Pack Builder

Car Finance Complaint Pack

DIY FREE

Create a complaint letter, evidence checklist and pack for PCP, HP or vehicle finance issues.

Start Free Tool
Holiday Refund

Holiday Refund Check

DIY FREE

Build a clearer refund request for cancelled or disrupted trips.

Start Free Tool
Train Delay

Train Delay Claim

DIY FREE

Check delay rights and prepare the right complaint route.

Start Free Tool
Lost Luggage

Lost Luggage Claim

DIY FREE

Set out lost, delayed or damaged baggage clearly.

Start Free Tool
Gym Cancellation

Gym Cancellation Letter

DIY FREE

Challenge unfair renewals or unused membership fees.

Start Free Tool
Parking Appeal

Parking Fine Appeal

DIY FREE

Create a structured PCN appeal with evidence prompts.

Start Free Tool
Quaerens intake team on calls

Speak to Quaerens

Not sure which route fits your problem?

If you would rather speak to someone first, request a callback and we can help you understand whether a free DIY tool, a guided review, or a formal escalation route is the better starting point.
Please save our number as Quaerens before requesting a call back, so you will recognise our calls. In the UK, save it as 020 8050 0725. Outside the UK, save it as +44 20 8050 0725.
✅ No pressure to start a paid service ✅ Useful if your issue crosses more than one category ✅ Helps you choose the right page, tool or next step

Request a call back

Leave your details and our intake team will contact you about the issue you raise.

We use your details only to understand your enquiry and contact you about the issue you raise. Please save our number as Quaerens before requesting a call back, so you will recognise our calls. In the UK, save it as 020 8050 0725. Outside the UK, save it as +44 20 8050 0725.

Choose the right level of support

DIY when it is simple. Guided review when the evidence needs structure.

Do it yourself: use free tools and dedicated forms

Do it yourself

  • Free tools and dedicated forms
  • Useful for clear, common issues
  • You submit the letter, appeal or claim yourself
  • Good when you already have the key facts
Use free tools
Guided review: evidence, timeline and correspondence support

Guided review

  • For higher-value or more complex disputes
  • Evidence, timeline and correspondence support
  • Clearer wording for escalation
  • Helpful when replies are vague or incomplete
Browse review areas

Find the right route

What do you need help with?

Choose the closest area and we will take you to the most relevant guidance, tool or review page.

Quaerens route guidance for choosing the right help
Property
  1. Spray foam issues
  2. Solar issues
  3. New build issues
  4. Housing disrepair
  5. Mortgages
  6. Survey review
  7. Equity release
  8. Sale and rent back
Finance
  1. Car finance
  2. Pension issues
  3. Bank accounts
  4. Credit cards
  5. Frozen accounts
  6. Investment platforms
  7. Loans and mortgages
  8. Pension administration
Travel
  1. Airbnb refunds
  2. Caravan parks
  3. Cruise compensation
  4. Travel insurance
  5. Holiday refund
  6. Lost luggage
Digital / Scam
  1. Cyber claims
  2. Crypto recovery
  3. Digital platforms
Letters & Escalation
  1. Complaint letters
  2. Section 75
  3. Debt recovery
  4. Formal escalation
  5. Other disputes
Free DIY Tools Click here to browse free calculators, letter tools and practical complaint routes

Start with a hub

Explore the main dispute hubs

These pillar pages group related services, tools and evidence guides so visitors can move from a broad issue to the right detailed page.

Quaerens main dispute hubs and route options
Consumer Rights HubA practical consumer rights hub for complaint letters, Section 75, refunds, escalation wording and evidence-led next steps. Property Disputes HubA property disputes hub connecting spray foam, housing, new build, survey, solar, Spanish property and holiday park support routes. Financial Disputes HubA financial disputes hub for car finance, Section 75, bank scams, frozen accounts, equity release, pensions and investment platform issues. Travel Claims HubA travel claims hub for flight delay, holiday compensation, lost luggage, cruise, train, Airbnb, timeshare and holiday park routes. Digital & Platform Disputes HubA digital disputes hub for APP fraud, frozen accounts, crypto scams, platform failures, cyber issues and data rights.

Knowledge Hub

Useful guides before choosing a route

Plain-English explainers for people still working out what happened, what evidence matters and which route may fit.

Quaerens useful guides and knowledge hub support
What is Section 75?A plain-English guide to Section 75 credit card protection, when it may apply and what evidence usually helps. Section 75 vs chargeback: what is the difference?Understand the practical difference between Section 75 and chargeback before choosing the next complaint route. What makes spray foam unsuitable for some mortgages?A practical explanation of why some lenders and surveyors raise concerns about spray foam insulation. Why do lenders worry about spray foam insulation?Understand the lender and surveyor concerns that can arise after spray foam insulation has been installed. How caravan and holiday park agreements typically workA plain-English guide to common holiday park agreement terms, pitch fees, resale rules and evidence to keep. What are holiday park pitch fees?Understand holiday park pitch fees, common extra charges and the evidence that helps when fees become disputed.
Open Knowledge Centre
Quaerens support team helping clients

Most looked for support

Focused review routes for the issues visitors most often need help with.

Property, finance and home disputes

High-priority review areas where evidence and timing matter.

These are common routes where documents, surveys, finance paperwork, photos, contracts or complaint history can make a real difference.
Foam Insulation

Foam Insulation

Review

Spray foam affecting mortgageability, surveys, sale value or removal costs.

 Bank Scam Refunds

Bank Scam Refunds

Review

APP fraud, investment scams, crypto scams and refused bank refunds.

 Solar Support

Solar Support

Review

Mis-selling, finance, installation and system performance issues.

 New Build Issues

New Build Issues

Review

Snagging, defects, poor workmanship and developer delays.

 Equity Release

Equity Release

Review

Advice, compound interest, inheritance impact and linked investment losses.

 Housing Disrepair

Housing Disrepair

Review

Damp, mould, leaks and unresolved landlord repairs.

 Pension Issues

Pension Issues

Review

Mis-selling, poor advice, transfer concerns and pension review issues.

Travel, leisure and written complaint support

When a trip, booking, holiday park issue or formal complaint needs structure.

Use these routes where the facts need setting out clearly before you escalate, request a refund, or ask for a proper written response.
Holiday Park

Holiday Park

Review

Caravan, lodge and holiday park disputes.

 Airbnb Refunds

Airbnb Refunds

Review

Cancellations, unsafe stays, missing facilities or listing problems.

 Cruise Compensation

Cruise Compensation

Review

Cruise disruption, downgrades, missed ports and poor handling.

 Complaint Letters

Complaint Letters

Review

Structured complaint letters for banks, firms and institutions.

 Section 75 Support

Section 75 Support

Review

Credit card supplier failure and card-provider complaints.

Accounts, data and online platform problems

Digital and financial disruption routes where records must be organised quickly.

These issues often need transaction records, platform messages, screenshots, bank replies and a clear timeline of what happened.
Frozen Accounts

Frozen Account

Review

Banks, fintechs and payment-platform restrictions.

 Data Breach

Data Breach

Review

Personal data exposure, misuse and cyber incidents.

 Crypto Recovery

Crypto

Review

Scams, fake platforms and blocked withdrawals.
Quaerens service categories

Browse all categories

Choose a focused area if your issue is not one of the most common routes above.

Free Tools

Free Tools

DIY FREE

Free tools where marked free, including travel, parking and gym letters.

 Travel and Leisure

Travel & Leisure

Review

Holiday, cruise, Airbnb, luggage and travel insurance routes.

 Finance and Pensions

Finance

Review

Banking, finance, pension, card and platform disputes.

 Property and Mortgages

Property

Review

Housing, new build, mortgage, survey, foam and solar concerns.

 Digital and Cyber

Digital

Review

Cyber incidents, crypto issues and platform failures.

 Letters and Escalation

Letters & Escalation

Review

Complaint letters, Section 75, debt recovery and escalation routes.

 International Issues

International Issues

Review

Spanish properties, spanish mortgages, timeshare refund and cross border routes.

Your journey

Understand the issue, prepare the evidence, then choose the next step

Choose your issue with Quaerens1

Understand the issue

Start with the route that most closely matches what happened, even if you do not know the legal terminology.

Organise dispute facts and evidence2

Prepare the evidence

Collect dates, documents, screenshots, payments, decisions and any replies already received.

Take the next step with a clearer complaint3

Decide how to progress

Use a free builder, submit your details, or choose structured support when the evidence needs more organisation.

Why people use Quaerens

A calmer way to deal with companies, platforms and providers.

Most disputes become stressful because the evidence is scattered and the replies are vague. Quaerens helps you turn the issue into a clearer story: what happened, what you paid, what went wrong, and what you want done next.

Good for: refunds, fees, delays, bad service, financial disputes, property issues, digital losses and formal complaint escalation.

Not pressure-led: use a free DIY route when that is enough, or ask for guided review where the situation needs more structure.

Quaerens support team working with clients

About Quaerens

Clear support when complaints get complicated.

Quaerens helps you organise the dispute journey from first review to practical next steps, including evidence, documents, timelines and escalation support where appropriate. We are a professional service company focused on helping people present their position clearly and responsibly. If specialist or regulated support may be required, we explain this clearly before any next step is taken.

More about Quaerens

Trust, privacy and process

Clear support with responsible boundaries.

Quaerens helps consumers organise facts, documents and complaint history before deciding what to do next. Our work is evidence organisation, practical dispute support and clear route guidance. We do not guarantee outcomes.

The Quaerens Promise: every page, tool and support route should help someone resolve a complaint more efficiently or with greater confidence.

Clear support with responsible boundaries from Quaerens
Named intake supportYour enquiry is reviewed by the Quaerens intake and administration team, including Maria Blake, Administration Manager.
Registered UK companyQuaerens Ltd is registered in England and Wales. Company No. 16176152.
ICO registeredRegistered with the Information Commissioner's Office. Registration reference: ZC158981.
Opening hoursPhone: Monday to Friday, 09:00 to 17:00. Email: Monday to Friday, 09:00 to 19:00; Saturday and Sunday, 12:00 to 17:00.
Free assessment reportFor non-DIY matters, we can provide a free, no-obligation assessment report before any paid support is considered.
Information handlingWe use your details only to understand your enquiry, contact you, and prepare relevant review information.
Specialist route where neededIf specialist or regulated support may be required, Quaerens will explain this clearly before any next step is taken.
Realistic expectationsWe explain strengths, gaps and next steps. Outcomes depend on facts, evidence, deadlines and responses received.
Anonymised case example: A finance complaint was resolved above the client's original expectation after the evidence and complaint route were organised. Outcomes always depend on the facts, documents, deadlines and responses received.
Reviewed by Quaerens editorial team. Updated July 2026.