Quaerens Start here
Free DIY tools and guided dispute support

Clear letters. Stronger complaints. Better next steps.

When a company ignores you, delays a refund, rejects a complaint, or gives vague answers, the right wording can make a difference. Quaerens helps you set out the facts clearly, organise your evidence, and choose whether to use a free DIY tool or guided support.

Explore free DIY tools See guided support
Start freeUse DIY tools or check whether a guided review fits.
Clear evidence firstWe focus on documents, timelines, payments and replies.
No pressure routeDIY where possible, guided help when the issue is complex.
Human supportReal people, clear wording and practical next steps.

Start here

Free DIY tools for quick, practical action

These are completely free of charge where marked free. We do not charge you for using these DIY tools, and they help you prepare letters, appeals or claim details without starting a full guided review.
Flight Delay

Flight Delay

DIY FREE

Work out delayed flight compensation and prepare your letter.

 Holiday Refund

Holiday Refund

DIY FREE

Package holiday, hotel or trip disruption check.

 Train Delay

Train Delay

DIY FREE

Rail delay or cancellation compensation support.

 Lost Luggage

Lost Luggage

DIY FREE

Lost, delayed or damaged baggage dispute support.

 Gym Cancellation

Gym Cancellation

DIY FREE

Cancel a membership or request unused-fee refunds.

 Parking Appeal

Parking Appeal

DIY FREE

Prepare a structured PCN or parking fine appeal.

 Energy Switch

Energy Switch

DIY FREE

Generate a supplier letter for switch or billing issues.

 Timeshare Exit

Timeshare Exit

DIY admin fee

DIY exit kit with support from our partner site.

Choose the right level of support

DIY when it is simple. Guided review when the evidence needs structure.

Do it yourself

  • Free tools and dedicated forms
  • Useful for clear, common issues
  • You submit the letter, appeal or claim yourself
  • Good when you already have the key facts
Use free tools

Guided review

  • For higher-value or more complex disputes
  • Evidence, timeline and correspondence support
  • Clearer wording for escalation
  • Helpful when replies are vague or incomplete
Browse review areas
Travel & Holiday

Travel & Holiday

Fast support for disrupted trips, bookings and travel disputes.

Airbnb Refunds

Airbnb Refunds

Review

Cancellations, unsafe stays or listing problems.

 Holiday Park

Holiday Park

Review

Caravan, lodge and holiday park disputes.

 Cruise Compensation

Cruise Compensation

Review

Cruise disruption, downgrades and missed ports.

 Travel Insurance

Travel Insurance

Review

Rejected, delayed or underpaid insurance disputes.
Finance & Pensions

Finance & Pensions

Structured review for financial services and administration disputes.

Car Finance

Car Finance

Review

PCP, HP, hidden commission and affordability issues.

 Pension Issues

Pension Issues

Review

Mis-selling, poor advice and transfer concerns.

 Bank Accounts

Bank Accounts

Review

Packaged accounts, fees and account problems.

 Credit Cards

Credit Cards

Review

Charges, fees and card account disputes.

 Frozen Accounts

Frozen Accounts

Review

Banks, fintechs and payment-platform restrictions.

 Investment Platforms

Investment Platforms

Review

Blocked withdrawals, trading and platform failures.

 Loans & Mortgages

Loans & Mortgages

Review

Interest, fees, arrears and admin errors.

 Pension Administration

Pension Administration

Review

Missing contributions, transfer delays and valuations.
Property & Mortgages

Property & Mortgages

Help with higher-value home, mortgage and property disputes.

Mortgage Review

Mortgage Review

Review

Unfair fees, unsuitable advice or unaffordable borrowing.

 Survey Review

Survey Review

Review

Survey missed serious defects or risks.

 Equity Release

Equity Release

Review

Advice, risk and suitability concerns.

 Foam Insulation

Foam Insulation

Review

Spray foam affecting property value or mortgageability.

 New Build Issues

New Build Issues

Review

Snagging, defects, poor workmanship and developer delays.

 Housing Disrepair

Housing Disrepair

Review

Damp, mould, leaks and unresolved landlord repairs.
International Support

International Support

Cross-border, Spanish property, mortgage and timeshare concerns.

Spanish Mortgages

Spanish Mortgages

Review

Floor clauses, IRPH, costs and mortgage wording.

 Spanish Property

Spanish Property

Review

Developer, legal, deposit and completion problems.

 Timeshare Refund

Timeshare Refund

Review

Mis-selling, maintenance fees and refund review.

 Cross-Border Issues

Cross-Border Issues

Review

International payments, company collapse and recovery review.
Everyday & Health

Everyday & Health

Practical help for consumer, medical and home-service problems.

Medical Negligence

Medical Negligence

Review

Misdiagnosis, treatment error and delayed diagnosis.

 Return Issues

Return Issues

Review

Retailer refund, repair and faulty goods disputes.

 Solar Support

Solar Support

Review

Mis-selling, finance, installation and performance issues.

 Other Disputes

Other Disputes

Review

Unusual disputes that do not fit a standard category.
Digital Risks

Digital Risks

Support for data, crypto and digital platform losses.

Data Breach

Data Breach

Review

Personal data exposure, misuse and cyber incidents.

 Crypto Recovery

Crypto Recovery

Review

Scams, fake platforms and blocked withdrawals.

 Platform Failure

Platform Failure

Review

Outages, execution errors and account restrictions.
Letters & Escalation

Letters & Escalation

Clear letters and structured escalation when firms will not move.

Complaint Letters

Complaint Letters

Review

Structured complaint letters for banks, firms and institutions.

 Section 75 Support

Section 75 Support

Review

Credit card supplier failure and card-provider complaints.

 Debt Recovery

Debt Recovery

Review

Money owed, invoices and repayment promises.

 Formal Escalation

Formal Escalation

Review

Final-stage escalation letters and complaint routes.

How it works

A simple process built around evidence

1

Choose your issue

Start with a free tool for simple matters or a guided review page for more complex disputes.

2

Organise the facts

Collect dates, documents, screenshots, payments, decisions and any replies already received.

3

Take the next step

Generate a letter, submit your details, or use structured support to move the complaint forward.

Why people use Quaerens

A calmer way to deal with companies, platforms and providers.

Most disputes become stressful because the evidence is scattered and the replies are vague. Quaerens helps you turn the issue into a clearer story: what happened, what you paid, what went wrong, and what you want done next.

Good for: refunds, fees, delays, bad service, financial disputes, property issues, digital losses and formal complaint escalation.

Not pressure-led: use a free DIY route when that is enough, or ask for guided review where the situation needs more structure.

Quaerens

Who we are

Quaerens manages your dispute from start to finish — preparing your documents, handling the process, and taking care of every step on your behalf. We are a professional service company, not a law firm, focused on delivering a clear, reliable, and efficient resolution. If your case requires specialist legal advice or representation, we work with our trusted external partners and manage the transition seamlessly.