Quick summary: Disputing holiday park pitch fees or fee increases? Understand your agreement, notices, evidence and the complaint options that may be available.
Start with the agreement and site rules
Keep the licence agreement, park rules, pitch fee terms, resale terms, commission clauses, age limits, facility promises and any annual notices. These documents set the baseline for what changed.
Track every fee change
Create a simple table showing the date, amount, reason given, notice received and your response. Include invoices, emails, letters and payment records.
Keep sales promises separate
If you were told the caravan would be easy to resell, rent out or keep for a long period, keep brochures, emails, adverts and messages separate from later pitch fee evidence.
Focus the complaint
A stronger complaint usually explains the specific unfairness or inconsistency: unclear fee method, sudden rule change, resale restriction, poor response or mismatch between sales promises and later reality.
Evidence checklist
- Licence agreement and park rules
- Pitch fee invoices and increase notices
- Sales brochure, advert or written promises
- Emails, letters and complaint replies
- Photos or notices about facilities and site conditions
- Payment records and resale or exit correspondence
Common questions
What if the park only explained the fee rise verbally?
Write down the date, who you spoke to and what was said. Then ask the park to confirm the reason in writing so the evidence is clearer.
Should I include old invoices?
Yes. Old invoices can show the pattern of increases and whether the recent change is unusual.
Can resale problems be part of the same evidence pack?
Yes, but keep resale restrictions and pitch fee issues in separate sections so the complaint stays easy to follow.
Should I keep annual pitch fee letters?
Yes. Annual fee notices, increases, service charge explanations and site rule changes help show how costs changed over time and whether the reasons were clearly explained.
Can resale restrictions be relevant to a pitch fee dispute?
They can be. Keep resale rules, commission terms, site correspondence and any evidence showing how fees or restrictions affected your ability to sell or leave.