OUR SERVICES

Welcome to Quaerens — your trusted partner for consumer justice and financial recovery

Quaerens is a team of expert consultants working alongside experienced law firms and legal professionals across the UK and Europe. We’re here to protect your rights as a consumer—whether you’ve suffered financial loss, unfair treatment, or contractual abuse. Most of our full-service legal support is offered on a 'no win, no fee' basis, ensuring access to justice for everyone.

What we help with:

• Mis-sold Financial Products: Assistance with recovering fees or losses from mis-sold bank accounts, hidden credit card charges, and car finance agreements involving secret commissions.
• Timeshare and Holiday Ownership: Exit help and legal remedies for those trapped in unfair, long-term timeshare contracts—especially across Spain, Portugal, and the Canary Islands.
• Spanish Property Issues: Support for those affected by off-plan real estate failures, misrepresentation, or unfulfilled developer promises.
• Travel-Related Problems: Pursue redress for delayed or cancelled flights, lost or damaged luggage, and ruined package holidays under EU regulations like EC261/2004 and the Montreal Convention.
• Data and Cyber Disputes: Guidance and support for individuals impacted by data breaches, phishing attacks, or online scams—particularly crypto-related fraud.
• Refunds and Contract Disputes: Help recovering payments when goods aren't delivered, services fall short, or returns are unfairly refused.
• Medical Negligence and Pensions: Access legal pathways if you've suffered harm due to healthcare failures or been misled about your retirement savings.

Prefer to handle it yourself? Quaerens also offers a growing library of 100% free DIY tools that let you generate professional legal letters instantly—no commission, no hassle. Perfect for straightforward consumer issues where legal representation isn’t required.

Our current DIY tools include:

• Flight delay or cancellation compensation letters (under EC261/2004)
• Lost, delayed, or damaged baggage refund requests
• Parking fine appeal letters (PCN challenges)
• Gym membership cancellation or refund letters
• Energy supplier switch delay compensation requests (UK only)
• Holiday refund request letters for substandard travel experiences
• Retail returns and faulty product refund requests
• Crypto scam report and recovery support letters

Whether you need professional legal support or just want the right words to get your money back, Quaerens is here to make the process easier, faster, and fairer.

If you’re unsure where your situation fits in, contact us anytime. We’re happy to assess your issue and point you in the right direction—without cost or obligation.