Evidence before opinion
We compare what was represented with what happened and what the documents support.
Solar assessment support
Problems With Your Solar Panels, Finance or Savings?
If your solar system has not matched what you were told, the first step is understanding the installation, finance, performance, paperwork and evidence together.
Create a structured preliminary Solar Assessment Report, or speak to Quaerens if you would prefer help first.
- Savings or generation did not match expectations
- Finance or total repayment concerns
- Installation or technical faults
- Missing warranty, MCS or handover paperwork
Clear about our role
Quaerens provides structured assessment, evidence organisation and complaint support.
No pressure
Understand the position before deciding whether and how to take another step.
Complex cases need structure
Installer, finance, performance, warranty and property evidence may overlap.
What the assessment can examine
Bring the important parts of a Solar dispute together.
A structured assessment helps separate reported information from documentary evidence and highlights what still needs checking.
Sales & savings promises
Savings projections, generation estimates, export income, payback periods, grant statements and other pre-sale representations.
Finance & payment
Point-of-sale finance, monthly repayments, total repayment, affordability information and payment-provider routes.
Installation & performance
Underperformance, inverter or battery faults, electrical and roof issues, monitoring records and repairs.
Documents & protection
MCS, DNO paperwork, warranty, handover records, finance agreements and complaint responses.
Create your Solar Assessment Report
Organise the installation, finance, performance and evidence in one place.
Answer structured questions about the sales process, system performance, supporting documents and financial impact. Your information is used to prepare a professional preliminary report identifying key facts, evidence gaps, recorded financial exposure and possible next steps.
- Structured Solar intake
- Professional assessment format
- Evidence gaps identified
- Financial impact organised with double-counting safeguards
- Practical next steps explained
What your report can organise
A professional preliminary view—not exported form data.
The report brings the important parts of the dispute together so you can understand the current position more clearly. The artwork is illustrative and does not show a client report.
- Client and installation information
- What was represented
- Finance and payment position
- System performance
- Installation and fault history
- Documentary evidence
- MCS, DNO and warranty position
- Recorded financial exposure
- Missing evidence
- Preliminary assessment
- Recommended next steps
Common Solar problems
What issues should a Solar Assessment examine?
Savings did not match what was represented
Compare sales illustrations and projected savings with generation, bills, export records and actual performance.
The system is underperforming
Organise monitoring records, generation data, downtime, faults, repair history and independent evidence.
Finance differs from the sales explanation
Review the finance agreement, monthly cost, scheduled total repayment and the evidence of what was explained.
Installation or equipment problems
Record roof, electrical, inverter, battery, panel, wiring, monitoring and workmanship concerns.
Warranty support has failed
Separate installer, manufacturer and insurance-backed protections and preserve the correspondence.
The installer has stopped trading
Manufacturer, finance provider, warranty, payment and documentation routes may each require consideration.
What evidence matters?
Build a clear evidence position before reaching conclusions.
Missing paperwork is not automatic proof of mis-selling, breach or compensation entitlement. Record what exists, what is available now and what still needs verification.
Purchase & sales
Quote, contract, sales illustration, savings and generation projections, brochure, advertisements, emails and messages.
Finance
Finance agreement, pre-contract information, statements, total repayment, deposit evidence and lender correspondence.
System & performance
Panel, inverter and battery details; monitoring screenshots; generation and export records; bills, faults and repairs.
Installation & certification
MCS certificate, DNO/grid paperwork, electrical records, handover pack, warranty, guarantees, photographs and reports.
Complaint history
Installer, lender, warranty and manufacturer complaints, final responses and Ombudsman correspondence where relevant.
Financial records
System price, payments, outstanding finance, repairs, inspections, remedial work and other evidenced costs or credits.
How the assessment works
A calm, structured route through the information.
Tell us about the system
Record the installer, price, components, finance and relevant dates.
Record what you were told
Add savings, generation, finance, warranty and other representations.
Show what happened
Record performance, faults, repairs, payments and complaint responses.
Add the evidence position
Identify available contracts, monitoring, bills, finance records, correspondence and reports.
Create the assessment
The information is organised into the professional Quaerens preliminary assessment format.
The report is only as reliable as the information supplied. It distinguishes consumer-reported information from documentary evidence, identifies gaps and avoids inventing technical facts, liability or financial loss.
Finance, payment and responsibility
Where might the complaint or responsibility route sit?
Depending on the agreement and evidence, more than one party may need to be considered. An assessment does not automatically assign responsibility.
Installer or sales company
Representations, installation, technical work, performance, warranties and complaint handling may be relevant.
Finance or card provider
A lender complaint, connected transaction, Section 75 or Financial Ombudsman route may be relevant depending on the facts and payment structure.
Manufacturer or warranty provider
Product warranties, insurance-backed guarantees and manufacturer support may require separate evidence and correspondence.
What financial impact should the assessment record?
Record the system price, deposit, repayments, outstanding finance, scheduled total repayment, repair or replacement costs, inspections, remedial works, evidenced additional energy costs and credits already received. These are recorded and classified—not presented as compensation due or a guaranteed claim value.
Property and rent-a-roof arrangements
Solar can also create property-document questions.
Leased roof space, rent-a-roof, third-party ownership, missing lease documents, buyer-solicitor queries and lender concerns can affect a sale or remortgage. An arrangement does not automatically prevent a transaction; the documents and current position require review.
Solar Knowledge Hub
Read the guidance relevant to your situation.
Solar mis-selling evidence checklist
Documents, dates and evidence that can help clarify what was represented.
Section 75 support
Understand when a credit-card or connected finance route may warrant consideration.
Finance dispute support
Review finance paperwork, affordability information and lender complaint routes.
Section 75 evidence guide
Prepare payment, contract and correspondence records for a potential Section 75 route.
Complaint letter help
Prepare clear, evidence-led wording before escalation.
Frequently asked questions
Common questions about Solar assessments.
It can organise the installation, sales representations, finance, system performance, evidence, recorded financial exposure, gaps and possible next steps.
Useful records include contracts, finance documents, projections, monitoring, bills, MCS and DNO paperwork, warranties, repair records and complaint correspondence.
The evidence may point toward manufacturer, finance, warranty, payment or other routes. The correct route depends on the agreement and documents.
Record the agreement, payment history, outstanding balance, scheduled total repayment and lender correspondence. Do not stop payments without obtaining appropriate advice.
No. Missing or unavailable paperwork is an evidence state requiring verification; it does not automatically establish mis-selling, regulatory breach or entitlement.
It can create questions about ownership, leases, warranties and documentation, but the effect depends on the specific arrangement and documents.
No. Outcomes depend on the facts, evidence, agreement, responses, deadlines and any appropriate complaint or specialist route.
No. Quaerens provides structured assessment, evidence organisation and complaint support, with specialist referral where appropriate.
Prefer to speak to us first?
Request a call back about your Solar situation.
If you are unsure which documents matter or whether a Solar Assessment is the right next step, leave your details and the Quaerens intake team can contact you.
Save 020 8050 0725 as Quaerens so you recognise our call.
Legal expertise when your case requires it
Quaerens focuses first on establishing the facts and preparing the evidence.
Where legal advice or representation becomes appropriate, eligible matters may be referred to our solicitor partner, GSP Law, an independent SRA-regulated firm.
Meet Our Solicitor Partner