If your solar panels or solar energy system are not functioning properly, or if you've lost warranty coverage, you may have the right to get support — especially if the installer or provider has failed to fix issues.
This includes problems like faulty panels, poor energy output, inverter failures, wiring issues, unsafe installations, maintenance delays, or expired/lost warranties. Providers are responsible for ensuring systems work safely, efficiently, and as guaranteed.
Quaerens supports homeowners and businesses across the UK with solar system problems. We work with energy and technical experts to help you get repairs, recover losses, make warranty claims, and ensure your solar system works as intended — often with no upfront cost.
What Are Solar System Issues?
Solar system issues occur when your solar panels or energy system fail to function correctly due to faulty installation, poor maintenance, or the provider not honoring warranties.
✅ Faulty or underperforming panels – Panels that don’t generate enough electricity can reduce your energy savings and may indicate defects or poor installation.
✅ Inverter or battery failures – Problems with inverters or battery storage can prevent your system from converting or storing energy properly, impacting your energy efficiency.
✅ Poor wiring or electrical faults – Unsafe or outdated wiring can lead to power issues, shocks, or fire hazards, putting your property and safety at risk.
✅ Maintenance delays or service issues – Delays in servicing, cleaning, or repairing your system can cause ongoing performance problems and reduce system lifespan.
✅ Lost, expired, or invalid warranties – If your warranty has lapsed or the provider refuses to honor it, you may still have rights to claim repairs or compensation.
✅ Unsafe or non-compliant installations – Systems that are poorly installed can be hazardous, may not meet regulations, and can result in costly damage or legal issues.
If you’ve reported these or similar issues to your installer or provider and they haven’t fixed them promptly, Quaerens can help you secure repairs, claim compensation, and ensure your solar system works safely and efficiently — often with no upfront cost.
Your Rights with Solar Systems
Across the UK and EU, homeowners and businesses have rights when solar panels or energy systems are faulty, unsafe, or not properly maintained. These protections exist to ensure your system works safely, efficiently, and as promised.
Receive a properly functioning system – Installers and providers are responsible for ensuring your solar panels, inverters, and batteries operate safely and efficiently according to specifications.
Access maintenance, repairs, and technical support – You have the right to timely service for system faults, including inverter failures, panel defects, wiring issues, or any other technical problems.
Make warranty claims and get remedies – If your system is covered by a warranty or guarantee, the provider must honor it. This includes repairs, replacements, or compensation if the warranty is lost or ignored.
In the UK, these rights are supported by consumer protection and contract laws, including:
Consumer Rights Act 2015 – Guarantees that goods and services (including solar systems) must be of satisfactory quality, fit for purpose, and match descriptions. Faulty systems or poor installations can be challenged under this law.
Sale of Goods and Services Regulations – Ensures that energy system providers must provide services and products with reasonable care and skill, and allow customers to claim remedies for faults or misrepresentation.
Similar protections exist across Europe under national consumer and energy laws. If your solar system is not working correctly, is unsafe, or your warranty isn’t being honored, Quaerens can help you secure repairs, recover losses, and ensure your system functions as intended — often with no upfront cost.
Problems with Your Solar System? You Have Rights.
If your solar panels or energy system are faulty, underperforming, or your warranty isn’t being honored, you could be entitled to repairs or compensation — act now to protect your investment and energy savings.
What Support Can You Access?
If your solar system is underperforming, unsafe, or your provider has failed to fix issues or honor warranties, you may be entitled to seek help. Here’s what you could be eligible for:
Technical Repairs and System Restoration
If your provider has ignored repair requests, experts can assist in ensuring your solar panels, inverters, or batteries are fixed and your system operates as intended.
Financial Redress for Lost Energy or System Downtime
You may be able to recover compensation for lost energy savings, reduced performance, or inconvenience caused by a malfunctioning system.
Replacement of Faulty or Damaged Components
If panels, inverters, batteries, or other parts of your solar system were damaged or defective, you can seek reimbursement or replacement through professional support.
Health and Safety Concerns
If installation faults, electrical issues, or unsafe components caused hazards or health risks, these can be addressed as part of your support process.
You don’t need to stop using your system to get help. Homeowners and businesses can access assistance while continuing to use their solar energy system. Providers are required to resolve issues without putting your safety or energy supply at risk.
Do You Qualify for Support?
Not sure if your solar system issues meet the requirements for professional assistance? You might qualify if the following apply:
✅ You’ve reported problems and nothing’s been done
If you’ve contacted your solar provider — by phone, email, or in writing — and they’ve failed to act within a reasonable time, this can show neglect and support your request for help.
✅ Your energy output or daily life is affected by the issues
Problems like faulty panels, inverter failures, or unsafe wiring don’t just reduce energy savings — they can cause inconvenience, safety risks, or financial losses. If your system isn’t functioning correctly, you may qualify for professional support.
✅ You’ve had the system for 6+ months
While not always required, having the solar system installed for at least six months helps demonstrate a history of unresolved issues and supports your request for assistance.
If any of this sounds familiar, it’s worth checking. Quaerens can assess your situation confidentially and at no cost — and providers are required to resolve issues safely without putting your system or property at risk.
Solar System Support Calculator
Why Choose Quaerens?
At Quaerens, we specialise in helping homeowners and businesses resolve issues with solar systems and providers. Here’s why thousands trust us to handle solar system problems:
✅ Expertise in Solar System Support
Our team has deep knowledge of solar system issues across the UK and EU. We work with energy and technical specialists to resolve faults, wiring problems, inverter failures, and warranty disputes efficiently.
✅ No Upfront Cost
You don’t pay anything initially. If we don’t succeed in securing repairs, replacement, or financial redress, you owe nothing — making the process risk-free.
✅ Fast Action
We act quickly to address unsafe, underperforming, or malfunctioning systems. When necessary, we coordinate with providers and experts to restore your solar system promptly.
✅ Compassionate Support
You’re more than a case file. We listen, explain options clearly, and keep you informed at every step — providing personal, professional, and respectful service.
With Quaerens on your side, you're backed by experience, focused on results, and supported by people who care. Let us help ensure your solar system works safely, efficiently, and as promised — starting today.
Start Your Free Assessment
We’re here to help. At Quaerens, our team will review your case, gather evidence, and pursue justice on your behalf.
👉 Upload photos of the contracts and describe the issues in our online form
👉 Get expert support with no upfront cost
👉 Take action today. You have rights – and we’re here to enforce them.
Any Questions? Please Ask!
Start Your Solar Support Assessment
Find out if you're entitled to support or financial redress due to faulty solar panels, inverter issues, maintenance problems, or warranty disputes. The assessment only takes a few minutes.
