At Quaerens Ltd (“we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website or services. We operate strictly as a consulting agent and work with specialist legal professionals who handle any legal elements of your case.
1. Who We Are
Quaerens Ltd is a UK-based consumer consultancy specialising in the coordination and management of consumer claims, including compensation and contract exit matters. We are not a law firm. We partner with regulated legal professionals who provide legal representation where required.
2. Information We Collect
- Full name, contact details (email, phone number)
- Country of residence and preferred language
- Claim-specific information (e.g. type of claim, financial agreements, uploaded documents)
- IP address, browser type, and usage data via cookies
3. How We Use Your Data
- Review and assess your claim
- Connect you with appropriate legal professionals
- Communicate with you about your case
- Maintain records and comply with legal obligations
- Improve our services and website functionality
We do not sell your personal information to third parties.
4. Sharing Your Information
We only share your information with:
- External lawyers or law firms we collaborate with, strictly for the purpose of processing your claim
- IT service providers who host our website and database under strict confidentiality
- Regulatory authorities, if required by law
All third parties are contractually bound to protect your data and use it solely for the agreed purposes.
5. Your Rights
- Access the data we hold about you
- Correct inaccurate or outdated information
- Request deletion of your data (where legally permissible)
- Object to certain uses of your data
- Withdraw your consent at any time
To exercise these rights, email: quaerensltd@consultant.com
6. Data Security
We implement technical and organisational measures to protect your personal data, including:
- Encrypted storage (Firebase)
- Restricted internal access
- Regular data backups
7. Data Retention
We retain your data only as long as necessary for the purposes described in this policy or to comply with applicable law.
8. International Transfers
If you are located outside the UK, your data may be transferred to and processed in the UK or EEA. We ensure such transfers are protected by appropriate safeguards.
9. Cookies and Analytics
We use cookies to:
- Understand how visitors use our site
- Enhance user experience
- Maintain session preferences
You can manage cookie preferences in your browser settings.
10. Contact Us
Quaerens Ltd
Email: quaerensltd@consultant.com
Registered in England and Wales
Company No. 16176152
