Free DIY Complaint Pack Builders
Prepare and submit your own consumer complaint with confidence. Our free self-service builders help you create professional complaint letters, organise your evidence and generate a complete complaint pack ready to send. Whether you're seeking a refund, compensation, reimbursement or another fair outcome, every builder is completely free to use.
Speak to one of our intake consultants before choosing the right route. Please save our number as Quaerens before requesting a call back, so you will recognise our calls. In the UK, save it as 020 8050 0725. Outside the UK, save it as +44 20 8050 0725.
Choose the right route
Free tools support areas
Select the issue that best matches your situation. Each card takes you to the dedicated page or free tool for that specific route.
Flight Delay Compensation
DIY FREECheck your delay and prepare a letter for compensation.
Start Free Tool
Car Finance Complaint Pack
DIY FREECreate a complaint letter, evidence checklist and pack for PCP, HP or vehicle finance issues.
Start Free Tool
Holiday Refund Check
DIY FREEBuild a clearer refund request for cancelled or disrupted trips.
Start Free Tool
Train Delay Claim
DIY FREECheck delay rights and prepare the right complaint route.
Start Free Tool
Parking Fine Appeal
DIY FREECreate a structured PCN appeal with evidence prompts.
Start Free Tool
Lost Luggage Claim
DIY FREESet out lost, delayed or damaged baggage clearly.
Start Free Tool
Gym Cancellation Letter
DIY FREEChallenge unfair renewals or unused membership fees.
Start Free Tool
Energy Switch Complaint
DIY FREEGenerate a supplier letter for billing or switch issues.
Start Free Tool
Energy Billing Complaint
DIY FREEOrganise disputed bills, readings, payments, credit and back-billing.
Start Free Tool
App & In-App Purchase Refund
DIY FREEOrganise app purchases, digital content, authorisation, platform decisions and refund evidence.
Start Free Tool
Buy Now Pay Later Complaint
DIY FREEOrganise the purchase, instalments, merchant refund, provider balance and complaint evidence.
Start Free Tool
Garage & Vehicle Repair Complaint
DIY FREEOrganise booking, diagnosis, authority, repair, invoice, vehicle condition and recurrence evidence.
Start Free Tool
General Insurance Complaint
DIY FREEOrganise policy wording, claim evidence, insurer decisions, valuations, repairs and complaint history.
Start Free Tool
Estate & Letting Agent Complaint
DIY FREEOrganise fees, deposits, commission, offers, property management, rent and service evidence.
Start Free Tool
Tradesperson Complaint
DIY FREEOrganise workmanship, unfinished work, quotes, invoices, deposits, damage and guarantee evidence.
Start Free Tool
Online Marketplace Complaint
DIY FREEOrganise seller status, listings, delivery, buyer protection, returns, refunds and platform evidence.
Start Free Tool
Refund Not Received
DIY FREEOrganise refund agreements, processing references, payment traces and missing or partial credits.
Start Free Tool
Warranty & Extended Warranty
DIY FREEOrganise warranty terms, rejected claims, exclusions, failed repairs, replacements and responsibility evidence.
Start Free Tool
Wedding & Event Supplier
DIY FREEOrganise contracts, deposits, supplier cancellations, missing services, charges and event-day evidence.
Start Free Tool
Timeshare Exit Help
DIY admin feeAccess the DIY exit kit through our partner site.
View DIY Kit
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