Free DIY tools for quick, practical action
Use free self-serve complaint tools, appeal routes and evidence checklists for common travel, parking, gym, energy and consumer problems. Start with a DIY route, then move to guided help if the issue becomes complex.
Speak to one of our intake consultants before choosing the right route. Save +44 (0)20 8050 0725 as Quaerens so you recognise our call if your phone screens unknown numbers.
Choose the right route
Free tools support areas
Select the issue that best matches your situation. Each card takes you to the dedicated page or free tool for that specific route.
Flight Delay
DIY FREEWork out delayed flight compensation and prepare your letter.
Holiday Refund
DIY FREEPackage holiday, hotel or trip disruption check.
Train Delay
DIY FREERail delay or cancellation compensation support.
Parking Appeal
DIY FREEPrepare a structured PCN or parking fine appeal.
Lost Luggage
DIY FREELost, delayed or damaged baggage dispute support.
Gym Cancellation
DIY FREECancel a membership or request unused-fee refunds.
Energy Switch
DIY FREEGenerate a supplier letter for switch or billing issues.
Timeshare Exit
DIY admin feeDIY exit kit with support from our partner site.
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If you do not want to choose a page or complete a full review form yet, leave your details and our intake team can call you back.



