FREE
Travel, holidays and events
Cruise Compensation
For consumer disputes involving cruise, holiday, ship, cabin, itinerary, excursion.
Start Free Complaint PackFree Consumer Complaint Packs
72 Free Consumer Complaint Packs
Choose your issue and build a structured complaint pack with evidence prompts, chronology support and a personalised complaint letter — completely free to use.
72 Complaint Packs shown
Travel & Leisure
Travel & Leisure Complaint Packs
FREE
Travel, holidays and events
Train Delay
For consumer disputes involving train, rail, delay, repay, cancelled, cancellation.
Start Free Complaint Pack
FREE
Travel, holidays and events
Airbnb Refunds
For consumer disputes involving airbnb, host, booking, accommodation, dirty, unsafe.
Start Free Complaint Pack
FREE
Travel, holidays and events
Flight Compensation
For disputes about flight delays, cancellations, rerouting, expenses or an airline response.
Start Free Complaint Pack
FREE
Travel, holidays and events
Lost Luggage
For consumer disputes involving lost, delayed, damaged, baggage, luggage, airline.
Start Free Complaint Pack
FREE
Travel, holidays and events
Holiday Compensation
For consumer disputes involving package, holiday, travel, company, cancelled, changed.
Start Free Complaint Pack
FREE
Travel, holidays and events
Holiday Illness
For consumer disputes involving holiday, illness, food, poisoning, sickness, diarrhoea.
Start Free Complaint Pack
FREE
Travel, holidays and events
Travel Insurance
For consumer disputes involving travel, insurance, insurer, claim, rejected, medical.
Start Free Complaint Pack
FREE
Travel, holidays and events
Hotel Complaint
For consumer disputes involving hotel, filthy, dirty, unsafe, room, booking.
Start Free Complaint Pack
FREE
Travel, holidays and events
Event Ticket Refund
For consumer disputes involving concert, festival, event, ticket, cancelled, postponed.
Start Free Complaint Pack
FREE
Travel, holidays and events
Wedding & Event Supplier
For consumer disputes involving wedding, photographer, venue, caterer, supplier, did.
Start Free Complaint Pack
FREE
Travel, holidays and events
Holiday Park & Static Caravan
For consumer disputes involving holiday, park, static, caravan, site, pitch.
Start Free Complaint Pack
FREE
Travel, holidays and events
Coach & Bus Travel
For consumer disputes involving coach, bus, travel, cancelled, delayed, refund.
Start Free Complaint Pack
FREE
Travel, holidays and events
Ticket Resale Platform
For consumer disputes involving ticket, resale, platform, invalid, ticket, not.
Start Free Complaint PackFinance & Banking
Finance & Banking Complaint Packs
FREE
Money, banking and payments
Car Finance
For consumer disputes involving car, vehicle, finance, pcp, hp, affordability.
Start Free Complaint Pack
FREE
Money, banking and payments
Section 75
For disputes over purchases paid partly or fully by credit card where Section 75 may apply.
Start Free Complaint Pack
FREE
Money, banking and payments
Bank Complaint
For disputes about frozen or restricted bank accounts, transfers, charges or complaint handling.
Start Free Complaint Pack
FREE
Money, banking and payments
Chargeback
For consumer disputes involving chargeback, debit, credit, card, transaction, retailer.
Start Free Complaint Pack
FREE
Money, banking and payments
Buy Now Pay Later
For consumer disputes involving buy, now, pay, later, bnpl, finance.
Start Free Complaint Pack
FREE
Money, banking and payments
Debt Recovery
For consumer disputes involving someone, owes, me, money, debt, invoice.
Start Free Complaint Pack
FREE
Financial disputes
Frozen Account & Payment Dispute
For consumer disputes involving frozen, bank, account, restricted, account, blocked.
Start Free Complaint Pack
FREE
Financial disputes
Investment Platform Dispute
For consumer disputes involving investment, platform, broker, withdrawal, delayed, blocked.
Start Free Complaint Pack
FREE
Financial disputes
Loan & Mortgage Account
For consumer disputes involving loan, mortgage, account, lender, servicer, interest.
Start Free Complaint Pack
FREE
Financial disputes
Credit Card Fees & Charges
For consumer disputes involving credit, card, fee, charge, late, payment.
Start Free Complaint Pack
FREE
Financial disputes
Mortgage Advice & Secured Lending
For consumer disputes involving mortgage, advice, recommendation, remortgage, broker, adviser.
Start Free Complaint Pack
FREE
Financial disputes
Packaged Bank Account
For consumer disputes involving packaged, bank, account, fee, paying, premium.
Start Free Complaint Pack
FREE
Financial disputes
Pension Administration
For consumer disputes involving pension, administration, provider, scheme, contributions, missing.
Start Free Complaint Pack
FREE
Financial disputes
Pension Advice & Transfer
For consumer disputes involving pension, advice, transfer, defined, benefit, final.
Start Free Complaint PackProperty & Housing
Property & Housing Complaint Packs
FREE
Home, property and trades
Home Improvement
For disputes about unfinished building work, defects, delays, deposits or poor workmanship.
Start Free Complaint Pack
FREE
Home, property and trades
Moving / Removal Company
For consumer disputes involving moving, removal, company, broke, television, damaged.
Start Free Complaint Pack
FREE
Home, property and trades
Tradesperson
For consumer disputes involving tradesman, tradesperson, plumber, electrician, roofer, deposit.
Start Free Complaint Pack
FREE
Home, property and trades
Estate & Letting Agent
For consumer disputes involving estate, letting, agent, landlord, tenant, deposit.
Start Free Complaint Pack
FREE
Home, property and trades
Kitchen & Bathroom Installation
For consumer disputes involving kitchen, bathroom, installation, fitting, design, measurements.
Start Free Complaint Pack
FREE
Home, property and trades
Windows, Doors & Conservatory
For consumer disputes involving window, installation, double, glazing, leaking, draught.
Start Free Complaint Pack
FREE
Home, property and trades
Boiler & Heating Installation
For consumer disputes involving boiler, heating, central, heating, installer, hot.
Start Free Complaint Pack
FREE
Home, property and trades
Roofing
For consumer disputes involving roof, roofing, roofer, new, roof, leaking.
Start Free Complaint Pack
FREE
Property and housing
Housing Disrepair
For consumer disputes involving housing, disrepair, damp, mould, condensation, leak.
Start Free Complaint Pack
FREE
Property disputes
New Build Defects & Snagging
For consumer disputes involving new, build, new, home, developer, housebuilder.
Start Free Complaint Pack
FREE
Property disputes
Property Survey
For consumer disputes involving property, survey, homebuyer, building, survey, surveyor.
Start Free Complaint Pack
FREE
Home, property and trades
Property Management & Service Charge
For consumer disputes involving managing, agent, service, charge, freeholder, landlord.
Start Free Complaint PackVehicles & Motoring
Vehicles & Motoring Complaint Packs
FREE
Cars and motoring
Parking Appeal
For consumer disputes involving parking, ticket, charge, notice, pcn, appeal.
Start Free Complaint Pack
FREE
Cars and motoring
Used Car
For consumer disputes involving used, car, dealer, vehicle, faulty, misdescribed.
Start Free Complaint Pack
FREE
Cars and motoring
Car Hire
For consumer disputes involving car, vehicle, hire, rental, deposit, damage.
Start Free Complaint Pack
FREE
Cars and motoring
Garage / Vehicle Repair
For disputes about poor vehicle repairs, incomplete work, unexpected charges or a garage refusing to put work right.
Start Free Complaint Pack
FREE
Cars and motoring
Parking Operator
For consumer disputes involving parking, operator, permit, payment, app, machine.
Start Free Complaint PackShopping & Services
Shopping & Services Complaint Packs
FREE
Shopping, refunds and services
Gym Cancellation
For consumer disputes involving gym, membership, health, club, cancel, cancellation.
Start Free Complaint Pack
FREE
Shopping, refunds and services
Furniture & Appliance
For disputes about faulty, damaged or misdescribed furniture and appliances, delivery or retailer remedies.
Start Free Complaint Pack
FREE
Shopping, refunds and services
Parcel / Courier
For consumer disputes involving parcel, courier, delivery, missing, lost, damaged.
Start Free Complaint Pack
FREE
Shopping, refunds and services
Subscription Cancellation & Refund
For consumer disputes involving subscription, cancel, cancellation, recurring, renewal, trial.
Start Free Complaint Pack
FREE
Shopping, refunds and services
Retail Refund & Faulty Goods
For disputes about faulty, damaged or misdescribed goods and a retailer's refund, repair or replacement response.
Start Free Complaint Pack
FREE
Shopping, refunds and services
Warranty & Extended Warranty
For consumer disputes involving warranty, extended, cover, repair, replacement, claim.
Start Free Complaint Pack
FREE
Shopping, refunds and services
Refund Not Received
For refunds a business has agreed or processed but which have not reached the consumer.
Start Free Complaint Pack
FREE
Shopping, refunds and services
General Consumer Complaint
For consumer disputes involving general, consumer, complaint, company, service, goods.
Start Free Complaint Pack
FREE
Shopping, refunds and services
Formal Escalation
For consumers who have already complained and need to organise a rejected, ignored or unresolved dispute.
Start Free Complaint Pack
FREE
Shopping, refunds and services
Delivery & Installation
For consumer disputes involving delivery, installation, fitting, assembly, damaged, goods.
Start Free Complaint Pack
FREE
Shopping, refunds and services
Computer, Laptop & Electronics
For consumer disputes involving computer, laptop, tablet, television, monitor, console.
Start Free Complaint Pack
FREE
Shopping, refunds and services
Furniture Delivery & Installation
For consumer disputes involving furniture, sofa, bed, wardrobe, delivery, assembly.
Start Free Complaint Pack
FREE
Shopping, refunds and services
Cleaning Service
For consumer disputes involving cleaning, cleaner, domestic, end, of, tenancy.
Start Free Complaint Pack
FREE
Shopping, refunds and services
Storage Company
For consumer disputes involving storage, company, self, storage, unit, belongings.
Start Free Complaint Pack
FREE
Shopping, refunds and services
Pet Purchase & Veterinary Service
For consumer disputes involving pet, purchase, breeder, seller, puppy, kitten.
Start Free Complaint Pack
FREE
Shopping, refunds and services
Beauty, Hair & Cosmetic Service
For consumer disputes involving beauty, hair, hairdresser, salon, cosmetic, treatment.
Start Free Complaint Pack
FREE
Shopping, refunds and services
Membership & Club
For consumer disputes involving membership, club, association, suspended, terminated, renewal.
Start Free Complaint PackDigital & Platforms
Digital & Platforms Complaint Packs
FREE
Digital, telecoms and platforms
Broadband & Mobile
For consumer disputes involving broadband, mobile, telecom, internet, signal, outage.
Start Free Complaint Pack
FREE
Digital, telecoms and platforms
Online Marketplace
For consumer disputes involving online, marketplace, seller, platform, purchase, counterfeit.
Start Free Complaint Pack
FREE
Digital, telecoms and platforms
App / In-App Purchase Refund
For consumer disputes involving app, in, app, game, digital, purchase.
Start Free Complaint Pack
FREE
Digital, telecoms and platforms
Digital Platform Dispute
For consumer disputes involving digital, platform, crypto, exchange, withdrawal, frozen.
Start Free Complaint Pack
FREE
Digital, telecoms and platforms
Mobile Phone Handset
For consumer disputes involving mobile, phone, handset, faulty, device, repair.
Start Free Complaint Pack
FREE
Digital, platforms and communications
Cyber Incident & Online Fraud
For consumer disputes involving cyber, incident, online, fraud, data, breach.
Start Free Complaint PackEnergy, Education & Insurance
Energy, Education & Insurance Complaint Packs
FREE
Energy, education, insurance and other
Energy Switch
For consumer disputes involving energy, switch, supplier, transfer, tariff, credit.
Start Free Complaint Pack
FREE
Energy, education, insurance and other
Energy Complaint
For consumer disputes involving energy, bill, billing, wrong, meter, supplier.
Start Free Complaint Pack
FREE
Energy, education, insurance and other
Private Education / Training
For consumer disputes involving course, training, private, education, not, accredited.
Start Free Complaint Pack
FREE
Energy, education, insurance and other
General Insurance
For consumer disputes involving insurance, insurer, policy, claim, rejected, declined.
Start Free Complaint Pack