Free Cyber Incident & Online Fraud Complaint Pack
Organise a cyber incident or online-fraud complaint
Build a free professional Complaint Pack covering account compromise, personal-data exposure, identity misuse, disputed payments, provider responses and the evidence supporting your position.
Your Complaint Pack
A professional incident and complaint file
- Applicant, incident and affected-account summary
- Authorised and unauthorised payments kept distinct
- Data exposure and actual misuse kept distinct
- Provider responses and complaint chronology
- Evidence readiness and recorded financial position
- Formal complaint, cover email and next steps
Quaerens Complaint Pack
Free Cyber Incident & Online Fraud Complaint Pack Builder
Organise the incident, affected accounts, payments, data, provider responses, evidence and requested resolution.
Browser-first privacyYour answers remain on this device unless you download, copy or print them. Free use creates no CRM record.
Never enter passwords, PINs, CVVs, security codes, seed phrases or private keys.
If compromise or payment loss may still be active, secure affected accounts first using verified provider contact details. Do not send further money or continue communicating with a suspected scammer.
Secure active accounts before building a complaint
Use verified contact details to contact affected banks and providers, block affected payment instruments where appropriate, secure email and online accounts using a safe device where possible, preserve evidence and use current official reporting channels. Never share authentication secrets.
Understand the incident and preserve the right evidence
Unauthorised versus induced payments
Record whether you say you did not authorise a payment, or whether you authorised it but say you were deceived. Do not describe one as the other.
Exposure versus misuse
Record whether data was exposed or potentially accessed separately from evidence of actual identity or account misuse.
Account takeover
Keep alerts, provider correspondence, recovery steps and dates. Do not enter passwords or security codes.
Phishing, smishing and vishing
Preserve suspicious emails, messages and call records safely without revisiting suspicious links.
Recovery-scam warning
Be cautious about unsolicited promises to recover funds, trace cryptocurrency or hack an offender for an upfront fee.
Several organisations
A bank, receiving provider, platform, email provider or data controller may have different issues to answer. Keep each factual complaint target clear.
Official guidance
- ICO — complain to an organisation about data protection
- Payment Systems Regulator — APP scams
- Financial Ombudsman Service — fraud and scams
- Action Fraud
Rules and routes depend on the payment date, payment system, provider, consumer status, facts and evidence. This page does not promise reimbursement or determine legal liability.
Common questions
Can Quaerens recover stolen money or an account?
No. The free pack organises evidence and complaint wording. Quaerens does not provide account recovery, cyber-forensics, cryptocurrency tracing or guaranteed reimbursement.
What if the provider has already rejected the complaint?
Record the decision, reasons, evidence relied upon and the points you dispute. Check any applicable final-response and escalation information.
Does the builder send my information?
No. Ordinary DIY use remains in your browser unless you choose to download, copy or print.