We review your paperwork and draft a clear complaint letter for you to send to a bank, lender, or company.
If something feels unfair — a fee, a finance agreement, a refusal, or a “computer says no” — you usually don’t need a courtroom. You need the right complaint letter, backed by your documents.
Quaerens is not a law firm. We do not provide legal advice. We provide practical support: we review what you have, explain it in plain English, and draft a clear complaint letter for you to send.
Fixed admin fee: £2,000. No guarantees — just clear, professional wording and a sensible process.
This service is ideal when you want to raise a clear, evidence-based complaint with a bank, lender, finance company, retailer, or provider — and you want the letter written properly.
You stay in control: we draft, you send. If it looks like you need a solicitor, we’ll tell you early.
Send us what you’ve got — agreement, statements, emails — and we’ll tell you what we need next. We’ll draft a clear complaint letter for you to send, with sensible follow-up wording if you get a standard “no”.
Fixed admin fee: £2,000
Important: Quaerens is not a law firm and provides legal advice throught it's partners. We provide practical support and drafting assistance.
Tell Us What Happened
If something feels unfair — a fee, a finance agreement, a refusal, or a confusing response — just tell us what happened and share any documents you have.
We’ll review the information and explain, in plain English, whether this service is the right fit and what we would need to draft your complaint letter.
This is a fixed-fee complaint letter drafting service (£2,000). No guarantees — just clear, professional wording and practical guidance.
You can ask general questions here before getting started. If your situation needs a solicitor instead, we’ll say so.
Send us a short summary and any relevant documents. We’ll confirm what’s needed and whether this service is suitable before you proceed.
Submit Your InfoQuaerens is not a law firm. We draft complaint letters and provide practical support. We do not guarantee outcomes.
We can’t promise outcomes — but a calm, evidence-based complaint letter often gets you a better response than a frustrated email thread. Below are examples of what people commonly achieve when their complaint is set out clearly.
“I didn’t know how to explain what was wrong. Once the complaint was written properly with the key dates and documents, the company responded seriously and stopped sending generic copy-and-paste replies.”
— Consumer dispute (UK)
“I’d been going round in circles with my bank. The letter made it clear what I was asking for and why. I got a proper investigation instead of being brushed off.”
— Bank complaint (UK)
“The biggest benefit was clarity. I understood my options and what was realistic, and I had wording ready for follow-ups. It took the stress out of the process.”
— Finance / provider dispute (UK)
Note: Examples above are illustrative. Outcomes depend on the facts, documents, and the company’s process. Quaerens is not a law firm and does not provide legal advice.