Property Knowledge Hub
Guidance on spray foam, solar, new build, housing disrepair, survey, mortgage, equity release and sale-and-rent-back issues.
Quick Answer
Guidance on spray foam, solar, new build, housing disrepair, survey, mortgage, equity release and sale-and-rent-back issues. Use this hub to understand the issue, gather the right evidence and move to the relevant guide or route only when the facts are clearer.
Key Takeaways
- Keep contracts, surveys, photographs and repair correspondence.
- Create a dated schedule of defects or concerns.
- Separate condition evidence from finance or sales-promise evidence.
- Save all inspection notes and professional comments.
- Property complaint routes depend on documents, chronology and responsibility.
New here?
Read these guides first
These pages help you understand the issue before deciding whether to request support or use a free tool.
Related guides
All Property guides and routes
Each page explains the issue, evidence and practical next steps in plain English.
Property Disputes Hub
Main property support hub.
Read guide ->Spray Foam Review
Spray foam mortgage, survey, sale and removal concerns.
Read guide ->Solar Support
Solar panel finance, installation and system performance issues.
Read guide ->New Build Issues
Snagging, defects, workmanship and developer delay concerns.
Read guide ->Housing Disrepair
Damp, mould, leaks and unresolved landlord repairs.
Read guide ->New Build Snagging Evidence
Evidence checklist for new build defects.
Read guide ->Housing Disrepair Evidence Checklist
Evidence for disrepair and repair delay complaints.
Read guide ->What documents should I keep?
Contracts and surveys
Show obligations, condition, inspection findings and what was known at the time.
Dated photographs
Defect, disrepair and installation evidence is stronger when images can be placed in time.
Repair correspondence
Emails, reports and contractor comments help show what was reported and when.
Quotes and invoices
Useful for separating confirmed costs from estimates or general dissatisfaction.
What happens next?
Choose the guide closest to the issue.
Use the Evidence Centre to organise documents.
Check whether any official or provider response changes the route.
Move to the related service or free tool only if it fits the facts.
Common Questions
What is the Property Knowledge Hub for?
It brings together practical property guidance, evidence checklists and related routes so visitors can research the issue before choosing a next step.
What documents should I keep?
Keep the documents most relevant to the issue, including contracts and surveys, dated photographs, repair correspondence and any complaint replies.
Does reading this hub mean I have a valid complaint?
No. The hub is educational. Whether a complaint route is available depends on the facts, documents, dates and provider response.
Where should I go next?
Start with the guide closest to your issue, then use the Evidence Centre or the related Property Disputes Hub page if that is appropriate.
Useful next steps
Open Property Disputes Hub
Review the related property route when you have enough information to consider next steps.
Open route ->Evidence Centre
Organise documents, timelines, emails, screenshots and financial-loss evidence.
Use evidence guides ->Consumer Rights Knowledge Centre
Return to the central hub for all consumer guidance categories.
Open main hub ->