Quick summary: A practical evidence checklist for new build defects, snagging disputes, developer repairs and warranty complaints.
Keep the original promise and purchase documents
Save the reservation form, sale particulars, contract pack, completion documents, plans, specification sheets and any upgrade agreements. These show what was promised before completion.
Build a dated snagging record
List each defect with the room, date noticed, photos, video if useful and any impact on use of the home. A clear timeline helps separate minor snagging from repeated or unresolved issues.
Track developer and warranty replies
Keep emails, portal messages, inspection notes, appointment records, missed visits and written repair promises. Screenshots help where a developer portal does not export messages cleanly.
Separate urgent defects from cosmetic issues
Water ingress, electrical concerns, heating failures, drainage problems and safety issues should be marked clearly in the evidence pack so the seriousness is easy to understand.
Evidence checklist
- Reservation agreement, contract and completion paperwork
- Sales brochure, plans, specification sheets and upgrade invoices
- Dated photos and videos of each snag or defect
- Snagging survey, inspection notes or contractor reports
- Developer emails, portal messages and repair promises
- Warranty provider correspondence and complaint replies
Common questions
Should I get a snagging survey?
A professional snagging survey can help where defects are numerous, technical or disputed. Keep the full report and any developer response to it.
What if the developer says the issue is wear and tear?
Keep move-in dates, early photos, inspection notes and any first complaint messages showing when the issue was reported.
Should I keep repair appointment records?
Yes. Missed appointments, repeat visits and incomplete repairs can all help show the history of the complaint.