🏗️ NEW BUILD ISSUES

Situation: Problems with a New Build Property?

If your new build home has defects, unfinished works, snagging issues, or problems that were not properly dealt with after completion, you may have options available.

Common concerns include poor workmanship, missing finishes, structural defects, plumbing or electrical issues, damage appearing shortly after moving in, or developers failing to put things right despite repeated complaints.

Quaerens supports homeowners across the UK dealing with new build property issues. We help you organise your evidence, understand your position, and take practical steps to push the matter forward.

What Are New Build Issues?

New Build Issues arise when a newly built property is handed over with defects, unfinished works, poor workmanship, or problems that should have been addressed by the developer, builder, or warranty provider.

• ✅ Snagging problems – Cosmetic and finishing issues such as poor paintwork, damaged fixtures, uneven flooring, scratched surfaces, or incomplete fittings.
• ✅ Poor workmanship – Problems caused by substandard building work, including badly installed features, visible defects, or poor-quality finishing.
• ✅ Unfinished works – Missing items, incomplete installations, or promised works that were not properly completed before or after handover.
• ✅ Structural or hidden defects – More serious issues such as cracks, leaks, damp, drainage problems, roofing faults, or faulty plumbing and electrics.
• ✅ Developer delays or lack of response – Cases where repeated complaints are ignored, delayed, or only partly addressed.
• ✅ Warranty or handover issues – Problems involving what should have been resolved under the new build handover or warranty process.

If any of this sounds familiar, Quaerens can help you organise what happened, understand your position, and explore practical steps to move the matter forward.

Your Rights with a New Build Property

Across the UK, buyers of newly built homes are entitled to expect a property that is completed to a reasonable standard, with defects addressed properly and key information provided clearly during the purchase and handover process.

• Receive a property completed to a reasonable standard – A newly built home should not be handed over with serious defects, incomplete works, or avoidable quality issues.
• Expect problems to be addressed properly – If defects or snagging issues are identified, developers and builders should respond fairly and take reasonable steps to put them right.
• Challenge unresolved or unfair outcomes – If defects remain unresolved, repairs are delayed, or the property was not delivered as expected, you may have options available.

In the UK, these protections may be supported by consumer rights, contractual obligations, and relevant property standards, including:

• Consumer Rights Act 2015 – Helps ensure services connected to the property purchase and delivery are carried out with reasonable care and skill.
• Misrepresentation Act 1967 – If the property, finish, condition, or promised works were presented inaccurately, this may strengthen your position.
• New build warranty and handover obligations – Depending on the provider and circumstances, certain defects or issues may fall within the warranty or post-completion process.

Quaerens can help you assess your situation and understand whether your new build issues deserve closer review and structured support.

What Could New Build Support Help You Identify?

If your new build home has defects, unfinished works, or unresolved snagging issues, there may be practical steps available. Here are some of the problems that can often be identified:

• Snagging and finishing defects
  Review whether cosmetic issues, incomplete works, or visible defects should have been properly resolved by the developer or builder.
• Poor workmanship or installation issues
  Identify whether faults in the property may be linked to substandard building work or poor-quality finishing.
• Hidden or more serious property defects
  Check whether leaks, cracks, damp, plumbing, electrical, roofing, or drainage issues may deserve closer attention.
• Possible routes to resolution
  In some situations, it may be possible to push for repairs, escalate complaints, or challenge the way the property was handed over.

You don’t need to work it out alone. Quaerens can help you review your situation and understand what practical options may be available.

Could New Build Support Apply to You?

You may want to review your situation if any of the following apply:

• ✅ You noticed defects shortly after moving in
  If issues appeared soon after completion, this may suggest they should have been dealt with by the developer or builder.
• ✅ You reported problems but nothing was properly resolved
  Repeated complaints, delays, or incomplete repairs are a common sign that further action may be needed.
• ✅ Your property was handed over in an unsatisfactory condition
  If the home was incomplete, defective, or not finished to a reasonable standard, it may be worth reviewing your position.

If any of this sounds familiar, it’s worth checking. Quaerens can review your situation confidentially and help you understand your next steps.

Why Choose Quaerens?

At Quaerens, we help homeowners across the UK deal with new build property issues in a structured and practical way. Here’s why people trust us:

• ✅ Focused on New Build Property Issues
  We understand the frustration of defects, snagging problems, and unfinished works that should have been resolved before or after handover.
• ✅ No Upfront Cost
  You do not pay anything initially. We aim to make the process straightforward and accessible from the start.
• ✅ Clear, Practical Guidance
  We help you organise your case, present your concerns clearly, and move the situation forward effectively.
• ✅ Personal Support
  We know issues with your home can be stressful. We take the time to explain everything clearly and support you throughout the process.