Property, Housing and Home Evidence Guides
For disputes involving homes, landlords, developers, installers, surveys, holiday parks and property paperwork.
Spray Foam Mortgage Problems: What Evidence Helps?
Mortgage refused or sale delayed because of spray foam insulation? Learn which documents, survey notes and installer records help organise the issue.
Property - 6 min readSolar Panel Mis-Selling: Evidence Checklist
Solar panel performance, finance or installer dispute? Learn which sales promises, contracts, bills and complaint replies help.
Property - 5 min readHoliday Park Pitch Fee Disputes: Evidence to Keep
Holiday park pitch fee, site rule or static caravan dispute? Learn how to organise contracts, notices, fee changes and park replies.
Caravan - 6 min readMis-Sold Static Caravan Evidence Checklist
Mis-sold caravan or holiday park pitch fee concern? Learn which sales promises, contracts, fee records and park replies help.
Timeshare - 6 min readTimeshare Contract in Perpetuity: Evidence to Gather
Long-term timeshare contract or maintenance fee concern? Learn which contract, inheritance and exit documents to keep.
Housing - 6 min readHousing Disrepair Evidence: What Should Tenants Keep?
Damp, mould, leaks or repairs ignored? Learn which reports, photos, messages and impact records help organise a housing disrepair issue.
New build - 6 min readNew Build Snagging Dispute: Evidence Checklist
New build defects, delayed repairs or warranty concerns? Learn which snagging lists, photos, developer replies and survey reports help.
Timeshare - 6 min readTimeshare Exit Evidence Checklist
Timeshare exit, maintenance fee or sales concern? Learn which contracts, payment records, meeting notes and resort replies help.
Finance, Credit and Payment Evidence Guides
For card payments, car finance, pensions, bank accounts and other finance-related complaint evidence.
Mis-Sold Packaged Bank Account Evidence Checklist
Fee-paying or packaged bank account refund concern? Learn which statements, benefit records, charges and complaint replies help.
Finance - 5 min readSection 75 Claim Evidence: What Should You Gather?
A practical evidence checklist for Section 75 and card payment complaints, including contracts, payment records, supplier replies and timelines.
Finance - 6 min readPCP Car Finance Commission: Documents to Gather
PCP or HP car finance commission concern? Learn which agreement, broker, lender, vehicle and complaint documents help organise a review.
Finance - 6 min readFrozen Bank Account Complaint: Documents to Keep
Bank account frozen or payment blocked? Learn which notices, statements, payment records and complaint replies help organise the issue.
Pension - 6 min readPension Transfer or Advice Complaint: Documents to Gather
Pension transfer, advice or administration concern? Learn which suitability, valuation, contribution and provider records help.
Travel, Holiday and Transport Evidence Guides
For flights, holidays, cancellations and train delay complaint evidence.
Flight Delay Claim Rejected: What to Do Next
Airline rejected your flight delay claim? Learn how to organise delay evidence, airline reasons, expenses and escalation documents.
Travel - 5 min readHoliday Cancellation Refund: Evidence Checklist
Holiday cancelled or refund delayed? Learn which booking terms, cancellation notices, payment records and replies to keep.
Transport - 5 min readTrain Delay Compensation: Evidence to Keep
Train delayed, cancelled or connection missed? Learn which tickets, journey records, delay proof and operator replies help.
Travel - 5 min readLost Luggage Claim Evidence Checklist
Lost, delayed or damaged luggage? Learn which baggage reports, receipts, airline replies and replacement cost records help.
Spain, Overseas Property and Cross-Border Guides
For UK clients dealing with Spanish property, Spanish mortgage or overseas paperwork issues.
Spanish Property Deposit Refund: What Evidence Helps?
UK buyer with a Spanish property deposit refund problem? Learn which reservation agreements, payments, messages and developer replies help organise the dispute.
Spain - 6 min readSpanish Mortgage Floor Clause or IRPH: Documents to Gather
Spanish mortgage floor clause, IRPH, setup cost or multi-currency concern? Learn which mortgage documents and bank replies to gather.
Digital Platform, Crypto and Online Account Guides
For blocked accounts, missing balances, crypto withdrawals, support tickets and digital evidence.
Blocked Online Account or Missing Funds: What Evidence Helps?
Account blocked, withdrawal refused or online balance missing? Learn which screenshots, payment records and support replies to keep.
Digital - 6 min readCrypto Platform Blocked Withdrawal: Evidence to Keep
Crypto withdrawal blocked or platform balance frozen? Learn which screenshots, wallet records, messages and payment evidence to keep.
Everyday Consumer Complaint Guides
For practical household, parking, energy and everyday complaint records.
Private Parking Appeal: Evidence to Keep Before You Reply
Private parking charge or permit dispute? Learn which signs, photos, payment records and appeal replies help.
Energy - 5 min readEnergy Switch Complaint: What Evidence Helps?
Wrong supplier, delayed switch or billing problem? Learn which meter readings, bills, switch records and replies help.
Gym - 5 min readGym Cancellation Contract Dispute: Evidence Checklist
Trying to cancel a gym membership or challenge fees? Learn which contract terms, notices, payments and replies help organise the complaint.
Gym - 5 min readGym Cancellation Letter Evidence Checklist
Cancelling a gym membership? Learn which contract terms, notice records and direct debit evidence help.
Parking - 5 min readPrivate Parking Appeal Letter: What Evidence Helps?
Writing a private parking appeal letter? Learn how to organise signs, payment proof, permit evidence and deadline records.
Why this guidance section matters
Many consumer disputes are lost in scattered documents: emails, screenshots, statements, contracts, support tickets and complaint replies. These guides help visitors understand what evidence to gather before they use a free tool, submit a review or escalate a complaint.
The articles are now grouped by topic so visitors can move quickly from a specific problem to the right evidence checklist and main support route.
Clear support before you take the next step
Quaerens guidance is designed to help people understand the evidence, options and complaint route before they escalate a dispute.
- Plain-English guidance for common consumer problems
- Evidence checklists for documents, payments and replies
- Calm next steps without pressure or overpromising
