Quick summary: Account blocked, withdrawal refused or online balance missing? Learn which screenshots, payment records and support replies to keep.
Capture the account position
Save screenshots of the account notice, balance, withdrawal page, transaction history, error messages and any identity check request. Include the date and device if possible.
Match the platform record to the money trail
Keep bank statements, card records, wallet addresses, transfer confirmations, order references and invoices. The review needs to show where money entered, moved or failed to return.
Preserve support replies
Support tickets, chat logs and automated emails can show whether the platform answered the actual issue or sent generic responses. Keep the full thread, not only the most recent message.
Check whether it is platform failure, fraud or payment dispute
A blocked account can sit under several routes. The evidence may point toward platform failure, cyber/account takeover, crypto scam indicators, chargeback, Section 75 or a formal complaint.
Evidence checklist
- Screenshots of balances, restrictions and error messages
- Payment confirmations, card records and bank statements
- Wallet addresses or transaction IDs where relevant
- Support tickets, chat logs and complaint replies
- Terms, account notices and identity check requests
- Timeline of access, payment and withdrawal events
Common questions
What should I do before the platform changes the screen?
Take dated screenshots and export any transaction history available. Also save emails and support tickets outside the platform.
What if this might be a scam?
Keep pressure messages, wallet details, fee demands, fake dashboard screenshots and withdrawal refusal messages. Those details help separate fraud indicators from ordinary platform failure.
Are screenshots enough on their own?
Screenshots help, but they are stronger when matched with statements, transaction IDs, emails and complaint replies.