Platform outages, execution errors, frozen access, or system failures causing losses? We help you escalate clearly and professionally — without court proceedings.
When a trading or investment platform tells you losses were caused by “volatility”, “system issues”, or “terms and conditions” — without properly addressing what actually happened — escalation is often the only way to get a meaningful response.
Quaerens is not a law firm and does not provide legal advice. We provide practical dispute resolution support: we review your account records, timelines, and correspondence, then prepare a clear, structured escalation to challenge how the platform handled the failure.
This service is designed for higher-value disputes (typically £1,000+). No guarantees — just clear documentation, structured escalation, and realistic guidance.
This service is designed for situations where an investment or trading platform has already been challenged — but you’ve received a refusal, a vague response blaming “system issues” or “market conditions”, or no meaningful reply at all.
We help you formally escalate platform failure disputes using clear, structured wording that addresses execution records, outage timelines, account handling, and the platform’s own complaint procedures.
You remain in control: we prepare the escalation, you submit it. If the situation clearly requires litigation or a solicitor, we will tell you upfront.
If a platform outage, execution error, or system failure has been brushed off or inadequately explained, send us what’s happened so far — including responses, logs, and correspondence. We’ll explain your escalation options and prepare structured wording for you to submit.
Fixed admin fee: £2,000
Important: Quaerens is not a law firm and does not provide legal advice. We provide practical escalation support and professional drafting assistance focused on platform conduct, process, and evidence handling.
Tell Us What Has Happened So Far
If a platform outage, execution failure, or account restriction has already been raised and the response you received feels dismissive, vague, or procedurally weak, tell us what’s happened so far and share any correspondence, logs, or screenshots you have.
We’ll review the situation and explain, in plain English, whether formal escalation is appropriate, what stage you’re at in the complaint process, and which escalation routes may realistically apply.
This is a fixed-fee formal escalation support service (£2,000). No guarantees — just clear escalation wording, structured follow-up, and practical guidance.
You can ask general questions here before proceeding. If escalation is unlikely to help — or if the issue clearly requires a solicitor — we’ll tell you upfront.
Send us a short summary of what happened, when the platform failure occurred, and how the firm has responded so far. We’ll confirm whether formal escalation is appropriate and outline the next realistic steps.
Submit Your InfoQuaerens is not a law firm. We provide structured escalation support and drafting assistance. We do not guarantee outcomes.
Once a complaint has stalled, been dismissed, or met with generic replies, escalation can change the dynamic. A structured, evidence-led escalation often triggers senior review, procedural reassessment, or a more substantive response than repeating the same arguments.
“My complaint had already been rejected. Once it was escalated properly with a clear timeline, references to the complaint process, and defined next steps, it reached a senior team rather than looping through customer service.”
— Financial services escalation (UK)
“The escalation made it clear I understood the complaint process and expected a proper review. The wording stayed calm and factual, but firm — and the company treated it more seriously.”
— Provider dispute escalation (UK)
“What helped most was understanding what escalation could realistically achieve — and what it couldn’t. I stopped chasing dead ends and focused on the right escalation stage.”
— Consumer escalation review (UK)
Note: Examples above are illustrative only. Outcomes depend on the facts, documentation, escalation route, and organisation involved. Quaerens is not a law firm and does not provide legal advice.