Quick summary: Mis-sold caravan or holiday park pitch fee concern? Learn which contracts, sales promises, finance records and park replies can help organise the issue.
Start with the sales promise
Keep adverts, brochures, emails, WhatsApp messages, handwritten notes and any conversation summary showing how ownership, income, resale or pitch arrangements were described.
Compare the promise with the contract
Check the purchase agreement, park rules, licence agreement, pitch fee terms, commission wording, upgrade conditions and resale restrictions.
Keep finance and cost records
Save finance agreements, deposit receipts, annual fee statements, insurance charges, utility bills and any explanation of future increases.
Build a short timeline
Record when you visited the park, when promises were made, when documents were signed, when fees changed and when you first complained.
Evidence checklist
- Sales brochure, advert or website screenshots
- Purchase agreement and park licence
- Pitch fee statements and increase notices
- Finance agreement, deposit and payment records
- Park rules, resale terms and commission wording
- Complaint emails, park replies and call notes
Common questions
What does mis-sold caravan usually mean?
It usually means the buyer believes important information was unclear, misleading or not properly explained before they bought the caravan or entered the park agreement.
Are verbal promises useful?
They can be useful if supported by emails, messages, brochures, witness notes or a consistent timeline. Written documents usually carry more weight.
Should I keep pitch fee increase letters?
Yes. They help show how costs changed and whether the increase matched the documents or sales explanation.
Can resale restrictions matter?
Yes. Restrictions, commission and park approval rules may be important if resale value or exit was a key part of the decision to buy.