Caravan Mis-selling Claims | UK Holiday Park Compensation

Were you promised rental income or resale value that never materialised?

Thousands of UK consumers have been mis-sold caravans and holiday homes at parks across the country — often with misleading promises, hidden fees, and aggressive sales tactics. If you bought a caravan at a holiday park and now feel misled, you may be entitled to compensation.

Common Mis-Selling Practices:

Housing disrepair occurs when a property that is rented to a tenant falls below acceptable living standards due to the landlord’s failure to carry out necessary repairs.

• ✅ Promises of high rental income or guaranteed returns – You can claim if you were misled into believing the investment would generate reliable income that never materialised.
• ✅ Misleading information about site fees or annual increases – You can claim if you were not properly informed about rising costs, which made ownership unaffordable or unsustainable.
• ✅ Limited or no resale options – You can claim if you were led to believe you could easily resell, but later discovered you were locked into a contract or faced major losses.
• ✅ Contracts with unfair terms or clauses you were not told about – You can claim if important conditions were hidden or not explained, and those terms later caused financial harm.
• ✅ Pressure sales techniques during “free” site visits – You can claim if you were rushed, pressured, or manipulated into signing a contract without enough time to think.
• ✅ Finance agreements that were not properly explained – You can claim if you were given credit or finance without clear terms, affordability checks, or disclosure of risks.

If any of the above sound familiar, you may be owed £10,000–£40,000 or more depending on your losses.

What are your rights?

UK consumer law protects you against unfair, misleading, or aggressive business practices. Under the:

• Consumer Protection from Unfair Trading Regulations 2008 – Prohibits businesses from using misleading information or aggressive sales tactics. If a trader deceives or pressures you into a contract, you may have the right to claim damages or cancel the agreement.
• Consumer Rights Act 2015 – Gives consumers clear rights when buying goods, services, or digital content. You are entitled to fair treatment, clear terms, and remedies such as refunds or repairs if the service is substandard or not as described.
• Misrepresentation Act 1967 – Protects consumers who entered into contracts based on false or misleading statements. If a misrepresentation influenced your decision, you may be entitled to cancel the contract or claim compensation.

…you may have legal grounds to cancel your contract, seek compensation, or both.

Parks We Can Investigate Include:

• Parkdean Resorts – Frequently named in complaints involving resale restrictions, pitch fee increases, and aggressive sales practices.
• Haven – Subject to reports of misrepresented rental income and vague ownership terms, especially around subletting rules.
• Hoburne – Known for confusing or inconsistent site fee policies and claims involving forced upgrades or buy-back limitations.
• Park Holidays UK – Involved in multiple customer complaints regarding misleading advertising and high depreciation rates.
• Away Resorts – Has drawn scrutiny for unclear ownership models and reports of unexpected running costs after purchase.
• Romney – Allegations include poor resale support, unclear maintenance obligations, and lack of transparency on long-term costs.
• Camber Sands – Consumers have raised issues around hard-sell tactics, hidden charges, and dissatisfaction with after-sales support.
• Private parks in England, Scotland, Wales or Northern Ireland – We review all private operators, especially those offering investment-style pitches or high-pressure sales events.

Even if you’re not sure which law applies – we’ll assess your case free of charge.

How it works:

• ✅ Free case check – We’ll quickly assess your situation to see if you’re eligible for a claim, with no cost or commitment required.
• ✅ Document review – Our team carefully examines your contracts, sales brochures, finance agreements, and emails to identify mis-selling or legal breaches.
• ✅ Legal action – If your case qualifies, we instruct experienced consumer lawyers to take formal action to recover your money or cancel unfair agreements.
• ✅ No win, no fee – You only pay if we succeed in recovering compensation or cancelling your contract, so there’s no risk to you.

What can Quaerens help you claim?

✅ Compensation for financial loss
If you suffered direct monetary losses due to misrepresentation, breach of contract, or unfair commercial practices, Quaerens can assist in assessing the value of your claim and initiating steps toward financial compensation through legal or negotiated channels.

✅ Recovery of unfair site fees
We support clients in recovering site fees that may have been unjustifiably increased, charged without legal basis, or applied in violation of consumer rights — particularly in holiday park and mobile home arrangements.

✅ Refund of interest or cancellation of finance
In cases involving mis-sold finance agreements or non-compliant credit arrangements, we assist in pursuing the cancellation of outstanding balances or recovery of interest and payments already made.

✅ Redress for emotional stress or disruption
Where applicable under law, we can help clients seek redress for emotional harm or significant life disruption caused by misleading practices, unlawful evictions, or failure to provide agreed living conditions or services.

With Quaerens on your side, you're backed by experience, driven by results, and supported by people who care. Let us help you live safely and with dignity — starting today.