Caravan Mis-selling Support | UK Holiday Park Disputes

Were you promised rental income or resale value that never materialised?

Thousands of UK consumers have entered into caravan and holiday home agreements under misleading promises, hidden fees, or aggressive sales tactics. If you purchased a caravan at a holiday park and now feel misled, you may be eligible for a refund or other legal remedy.

Common Mis-Selling Practices:

Housing disrepair occurs when a property that is rented to a tenant falls below acceptable living standards due to the landlord’s failure to carry out necessary repairs.

• ✅ Promises of high rental income or guaranteed returns – You can claim if you were misled into believing the investment would generate reliable income that never materialised.
• ✅ Misleading information about site fees or annual increases – You can claim if you were not properly informed about rising costs, which made ownership unaffordable or unsustainable.
• ✅ Limited or no resale options – You can claim if you were led to believe you could easily resell, but later discovered you were locked into a contract or faced major losses.
• ✅ Contracts with unfair terms or clauses you were not told about – You can claim if important conditions were hidden or not explained, and those terms later caused financial harm.
• ✅ Pressure sales techniques during “free” site visits – You can claim if you were rushed, pressured, or manipulated into signing a contract without enough time to think.
• ✅ Finance agreements that were not properly explained – You can claim if you were given credit or finance without clear terms, affordability checks, or disclosure of risks.

If any of the above sound familiar, you may be owed £10,000–£40,000 or more depending on your losses.

What are your rights?

UK consumer law protects you against unfair, misleading, or aggressive business practices. Under the:

• Consumer Protection from Unfair Trading Regulations 2008 – Prohibits businesses from using misleading information or aggressive sales tactics. If a trader deceives or pressures you into a contract, you may have the right to claim damages or cancel the agreement.
• Consumer Rights Act 2015 – Gives consumers clear rights when buying goods, services, or digital content. You are entitled to fair treatment, clear terms, and remedies such as refunds or repairs if the service is substandard or not as described.
• Misrepresentation Act 1967 – Protects consumers who entered into contracts based on false or misleading statements. If a misrepresentation influenced your decision, you may be entitled to cancel the contract or claim compensation.

…you may have legal grounds to cancel your contract, seek compensation, or both.

Parks We Can Investigate Include:

• Parkdean Resorts – Frequently named in complaints involving resale restrictions, pitch fee increases, and aggressive sales practices.
• Haven – Subject to reports of misrepresented rental income and vague ownership terms, especially around subletting rules.
• Hoburne – Known for confusing or inconsistent site fee policies and claims involving forced upgrades or buy-back limitations.
• Park Holidays UK – Involved in multiple customer complaints regarding misleading advertising and high depreciation rates.
• Away Resorts – Has drawn scrutiny for unclear ownership models and reports of unexpected running costs after purchase.
• Romney – Allegations include poor resale support, unclear maintenance obligations, and lack of transparency on long-term costs.
• Camber Sands – Consumers have raised issues around hard-sell tactics, hidden charges, and dissatisfaction with after-sales support.
• Private parks in England, Scotland, Wales or Northern Ireland – We review all private operators, especially those offering investment-style pitches or high-pressure sales events.

Even if you’re not sure which law applies – we’ll assess your case free of charge.

How it works:

• ✅ Free case review – We’ll quickly assess your situation to see if you may have grounds for legal support, with no cost or commitment required.
• ✅ Document assessment – Our team carefully examines your contracts, sales brochures, finance agreements, and emails to identify signs of mis-selling or potential breaches.
• ✅ Formal assistance – If your situation qualifies, we coordinate with experienced legal professionals to help you cancel unfair agreements or pursue financial redress.
• ✅ No win, no fee – You only pay if a successful outcome is achieved, so there’s no upfront risk to you.

What can Quaerens help you recover?

• ✅ Financial recovery for losses
  If you experienced direct monetary losses due to misrepresentation, contract issues, or unfair business practices, Quaerens can help assess your case and explore steps toward appropriate financial redress through legal or mediated support.
• ✅ Reimbursement of unfair site fees
  We assist clients in challenging and recovering site charges that may have been unlawfully increased, applied without clear basis, or imposed in breach of consumer protections — especially in holiday park and mobile home contexts.
• ✅ Relief from mis-sold finance agreements
  For cases involving questionable or misrepresented finance plans, we help pursue cancellation of outstanding balances or request reimbursement of unjustified interest and payments.
• ✅ Support for emotional harm and disruption
  In legally valid situations, we can assist in seeking redress for emotional stress, distress, or lifestyle disruption resulting from broken promises, forced removals, or failure to deliver agreed services or living standards.

With Quaerens on your side, you're backed by experience, focused on fair outcomes, and supported by a team that genuinely cares. Let's work together to restore fairness and peace of mind — starting today.