Quick summary: Solar panel performance, finance or installer dispute? Learn which sales promises, contracts, bills and complaint replies help.
Keep the sales promise evidence
Save brochures, quotes, emails, text messages, savings projections and any statement about payback periods, bill reductions, export payments, guarantees or battery performance.
Match the promise to the contract
Keep the installation contract, finance agreement, warranty, MCS or installer paperwork, handover documents, product details and any commissioning certificate.
Gather performance and billing records
Collect generation readings, app data, export statements, electricity bills before and after installation, repair reports and any monitoring screenshots.
Record installer and lender responses
If you complained to the installer, finance provider or broker, keep every response and separate technical answers from finance or sales complaint answers.
Evidence checklist
- Quote, contract and finance agreement
- Savings projections and sales messages
- Installer, warranty and handover documents
- Electricity bills and generation readings
- Repair, inspection or monitoring evidence
- Complaints to installer, broker or lender
Common questions
What if the system works but savings are lower than promised?
Keep the sales projection, actual bills, generation records and any explanation from the installer. The issue may be about the promise rather than total system failure.
Should finance documents be included?
Yes. Solar disputes often involve both the installer and finance provider, so keep the credit agreement, payment records and lender replies.
What if the installer has stopped trading?
Keep company details, proof of payment, warranties, finance documents and failed contact attempts. Those records may help identify the practical complaint route.
What if the savings estimate was given verbally?
Write down what was said, who said it and when, then keep any supporting emails, brochures, finance illustrations or screenshots that match the verbal promise.
Can poor installation and mis-selling be reviewed together?
Often yes. Keep installation fault evidence separate from sales promises and finance documents, because each issue may need a different explanation and complaint route.