We help you present your facts clearly and draft a firm debt recovery letter for you to send to the person or business that owes you money.
If someone owes you money — a personal loan, unpaid work, or a broken repayment promise — the hardest part is often knowing how to ask properly. Informal messages get ignored. Verbal promises disappear.
In many cases, you don’t need court action straight away. You need a clear, factual, professional letter that sets out what’s owed, why, and what you expect to happen next.
Quaerens is not a law firm and does not provide legal advice. We review your documents, organise the facts, explain things in plain English, and draft a firm debt recovery letter for you to send.
Fixed admin fee: £250. No guarantees — just clear wording, structure, and a sensible escalation starting point.
This service is designed for situations where someone owes you money and informal messages or reminders haven’t worked — but you’re not ready (or don’t want) to go straight to court.
You stay in control: we draft, you send. If it looks like you need a solicitor or formal legal action, we’ll tell you early.
Send us what you have — messages, agreements, payment records — and we’ll tell you what’s useful and what’s missing. We’ll draft a clear, professional debt recovery letter for you to send, with sensible wording for next steps if you’re ignored.
Fixed admin fee: £250
We don’t promise outcomes. We help you present your case properly.
Important: Quaerens is not a law firm and does not provide legal advice. We provide practical support, document review, and drafting assistance. Where appropriate, we may suggest seeking legal advice from a solicitor.
Tell Us What Happened
If someone owes you money and communication has stalled — unpaid invoices, personal loans, deposits, or agreed payments that never arrived — tell us what happened and share any documents you have.
We’ll review the information and explain, in plain English, whether this service is suitable and what we would need to draft a clear debt recovery or escalation letter.
This is a fixed-fee drafting and escalation support service. No guarantees — just clear, professional wording and practical guidance.
You can ask general questions here before getting started. If your situation would be better handled by a solicitor or formal legal action, we’ll say so early.
Send us a short summary and any relevant information. We’ll confirm what’s needed and whether this service is suitable before you proceed.
Submit Your InfoQuaerens is not a law firm. We provide practical document review, drafting, and escalation support. We do not provide legal advice and if so through our legal partners.
We can’t promise outcomes — but a calm, evidence-based complaint letter often gets a more serious response than repeated emails or generic forms. Below are examples of what people commonly experience when their complaint is set out clearly and properly.
“I didn’t know how to explain what was wrong. Once the complaint was written properly with the key dates and documents, the company stopped sending copy-and-paste replies and actually addressed the issue.”
— Consumer dispute (UK)
“I’d been going round in circles with my bank. The letter made it clear what I was asking for and why. I finally received a proper investigation instead of being brushed off.”
— Bank complaint (UK)
“The biggest benefit was clarity. I understood what mattered, what was realistic, and I had sensible wording ready if I needed to escalate.”
— Finance / provider dispute (UK)
Note: Examples above are illustrative only. Outcomes depend on the facts, documents, and the organisation’s complaint process. Quaerens is not a law firm and does not provide legal advice.