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Use Quaerens to check the key details, organise your evidence and continue to the correct free tool or claim form for holiday refunds, package holiday disruption, hotel problems, cancelled trips, travel complaints and compensation checks.
Before you start
Holiday problems
Review cancellations, poor hotels, lost value and refund delays.
Booking records
Gather invoices, payment records, terms and cancellation notices.
Trip evidence
Keep photos, messages, complaints and disruption proof.
Operator response
Organise travel-agent, hotel or tour-operator replies.
Simple preparation
These pages work best when you have the key dates, reference numbers, payment records, screenshots and correspondence ready before you open the form.
The updated layout keeps the page clear and modern, while the buttons still take you to the original dedicated form for this specific issue.
Useful details to gather:
Use the tool with clear details, evidence and dates so the letter or claim route starts in good shape.
Use the tool with clear details, evidence and dates so the letter or claim route starts in good shape.
Use the tool with clear details, evidence and dates so the letter or claim route starts in good shape.
Readiness check
Check whether you have the basics ready before continuing.
Use the dedicated form so your information is structured around this exact issue.
Start Holiday CheckHoliday compensation evidence
Package holiday and travel complaints often depend on what was booked, what was delivered, how quickly the issue was reported and what evidence was collected while away.
Hotel facilities, room type, transfers, excursions, food, cleanliness or accessibility may be relevant where they differed from the booking.
Rep reports, complaint forms, emails, photos and videos can support the timeline and show the provider had a chance to respond.
Receipts, replacement accommodation costs and provider replies can help explain the loss and the outcome being requested.
The free tool helps you create a clear holiday complaint letter with the evidence, dates and requested outcome set out in good order.
Related guidance
Free support for delayed, lost or damaged baggage problems.
Read more →
Useful for accommodation that was not as advertised or was unsafe.
Read more →
Review cruise disruption, missed ports and poor service issues.
Read more →
Frequently asked questions
Holiday compensation guidance hub
If your hotel, transfer, facilities or holiday package did not match what was sold, you may need a clear complaint letter and evidence pack.
Read this guide →Poor accommodation, building work, hygiene issues or missing facilities can justify a structured complaint to the travel provider.
Read this guide →Cancelled trips, major changes, poor alternatives or missing refunds can leave travellers unsure how to respond.
Read this guide →Take the next step
Continue to the dedicated form for this issue and enter your details while the evidence is fresh.
Start Holiday Check
Prefer to speak to us first?
If you do not want to complete the full review form yet, leave your details and our intake team can call you back.
This is useful if you are unsure which documents matter, whether the issue fits, or what the next step should be.