What kinds of holiday claims can I make?
Claims can be made for package holidays that were significantly disrupted, hotels that were overbooked or downgraded, and cruise cancellations or major issues.
Which laws protect me?
The EU Package Travel Directive and national consumer laws ensure you can claim compensation or refunds when your holiday arrangements fail to meet the contract.
Who can I claim from?
Typically, you claim against the tour operator, cruise company, or travel agency responsible for your booking.
How long do I have to claim?
Depending on your country, you usually have up to 2–3 years to make a claim for holiday problems.
Can I claim if my hotel was overbooked or downgraded?
Yes. If your hotel was not as described or you were moved to a lower category, you may be entitled to compensation.
What if my cruise was cancelled or delayed?
You can claim for refunds, compensation for delays, or cabin downgrades.
Is it difficult to make these claims?
It can be complex and time-consuming, but our free service prepares all the paperwork for you to submit easily.
What if I already received a partial refund or voucher?
You may still have the right to additional compensation depending on your circumstances.
How do I start a claim with you?
Simply fill in your holiday details, and we’ll generate a free claim letter for you to send or submit yourself.
Are there any fees or risks?
Our letter preparation service is completely free. If you want us to handle the full claim, we operate on a no-win, no-fee basis.
How long does the process take?
Typically, claims take several weeks to a few months depending on the response from the operator.
