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Use Quaerens to check the key details, organise your evidence and continue to the correct free tool or claim form for lost luggage, delayed baggage, damaged bags, airline baggage complaints and replacement cost evidence.
Before you start
Lost luggage
Review delayed, missing or damaged baggage issues.
Flight records
Gather boarding passes, bag tags, PIR reports and airline notices.
Replacement costs
Organise receipts for essentials, repairs and replacement items.
Airline reply
Keep claim forms, emails and compensation decisions together.
Simple preparation
These pages work best when you have the key dates, reference numbers, payment records, screenshots and correspondence ready before you open the form.
The updated layout keeps the page clear and modern, while the buttons still take you to the original dedicated form for this specific issue.
Useful details to gather:
Use the tool with clear details, evidence and dates so the letter or claim route starts in good shape.
Use the tool with clear details, evidence and dates so the letter or claim route starts in good shape.
Use the tool with clear details, evidence and dates so the letter or claim route starts in good shape.
Readiness check
Check whether you have the basics ready before continuing.
Use the dedicated form so your information is structured around this exact issue.
Start Luggage ClaimLuggage claim evidence
Baggage claims often depend on the baggage report, flight details, receipts, delivery timing, damage photographs and whether the airline or travel provider responded properly.
PIR numbers, baggage tags, flight references and delivery updates help connect the missing or damaged bag to the journey.
Clothing, toiletries and emergency purchase receipts can support a delayed baggage claim where items were reasonably needed.
Photos, repair quotes, purchase receipts and airline messages can help explain the value and why compensation is being requested.
The free tool helps you generate a luggage claim letter with the travel provider, evidence and requested amount set out clearly.
Related guidance
Free support for package holiday, hotel or trip disruption issues.
Read more →
Useful if an insurer refuses baggage, delay or disruption costs.
Read more →
Prepare a clear evidence-led letter to the airline or provider.
Read more →
Frequently asked questions
Lost luggage guidance hub
If your baggage was lost, delayed or never properly traced, you may need a clear claim letter and evidence pack for the airline.
Read this guide →Delayed baggage can create real costs, especially when you are away from home and need clothing, toiletries or work items quickly.
Read this guide →If your suitcase or contents were damaged in transit, photographs, reports and receipts can help support a clear complaint.
Read this guide →Take the next step
Continue to the dedicated form for this issue and enter your details while the evidence is fresh.
Start Luggage Claim
Prefer to speak to us first?
If you do not want to complete the full review form yet, leave your details and our intake team can call you back.
This is useful if you are unsure which documents matter, whether the issue fits, or what the next step should be.