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FREE DIY TOOL
Free Lost Luggage Compensation Complaint Pack Builder™
Create a professional Lost Luggage Complaint Pack for delayed, lost or damaged baggage and unresolved airline compensation disputes.
100% free. No registration. You remain in control.
No RegistrationNo account needed
You Remain in ControlBrowser-first and no automatic submission
Evidence-FirstProfessional complaint pack
How it works
- 1
Answer simple questions about your baggage problem.
- 2
List the evidence you have — we'll tell you what's missing.
- 3
We build your 12-page Lost Luggage Compensation Complaint Pack.
- 4
Download, print or email your professional pack.
PROFESSIONAL CASE FILE
You will receive a 12-page Lost Luggage Compensation Complaint Pack
- Executive Summary
- Detailed Timeline
- Evidence Log & Readiness
- Financial Schedule
- Professional Complaint Letter
- Cover Email
- Submission Checklist
- Response Tracker
- Help the Next Person™ page
Free self-service complaint pack builder
Lost, Delayed or Damaged Luggage? Build Your Free Airline Complaint Pack
Organise baggage tags, PIR details, airline messages, receipts, photos and insurance information before sending your airline complaint yourself.
Baggage delayed
Baggage lost
Baggage damaged
Contents missing or stolen
Mobility equipment affected
Essential purchases and expenses
Completely free to use
No success fee
No automatic submission
You keep 100% of any payment
Browser-first self-service builder
What This Builder Creates
The builder creates a Quaerens Consumer Complaint File for airline baggage problems. It is designed to help you prepare a clearer complaint pack, not to promise compensation or decide the outcome.
Baggage summary
Flight, passenger, baggage tag, route and airline details in one place.
Financial schedules
Separate item, repair, replacement, essential purchase and insurance details.
Evidence position
Available, missing, requested and not applicable evidence is flagged clearly.
Submission guidance
Smart Submission points you back to the airline's current official baggage route.
Quaerens Complaint Pack Framework™ v1.5
Free Lost Luggage Compensation Complaint Pack Builder™
Prepare a professional, evidence-first baggage complaint file in your browser. No account is required and nothing is sent automatically.
Browser-first privacyYour answers stay on this device unless you choose to download, copy, print or use a separate Guided Support route.
Montreal Convention and Liability Limits
The Montreal Convention may apply to international air carriage. The carrier liability limit for baggage is generally expressed in Special Drawing Rights. From 28 December 2024 the baggage liability limit is 1,519 SDR per passenger, subject to the applicable legal framework and evidence.
This is not a guaranteed payment, not a fixed tariff, and not automatically paid per bag. It depends on the documents, proven loss, airline investigation and the facts of the journey.
Frequently asked questions
Lost, Delayed and Damaged Baggage FAQs
What should I do if my luggage is delayed?
Keep your baggage tag, PIR or tracking reference, airline messages and receipts for essential purchases. Delayed baggage expense complaints should normally be made in writing within 21 days after the baggage is returned.
Can I claim for damaged luggage?
You can prepare a complaint where the damage is supported by photographs, inspection notes, baggage tags, a PIR or airline report, repair quotes and proof of value. The result depends on the evidence and airline investigation.
What if contents are missing or stolen?
Record when the missing items were discovered, whether the bag showed signs of tampering, and whether a police or airline report exists. Keep proof of value where available.
Can mobility equipment be included?
Yes. The builder includes a specific route for mobility equipment and accessibility impact so practical consequences, replacement arrangements and urgent costs can be explained clearly.
Does the Montreal Convention guarantee compensation?
No. It provides a liability framework and limits for certain air carriage. It is not a fixed tariff or guaranteed outcome.
Can I claim if travel insurance has paid me?
Record any insurance payment, excess or pending claim. This helps avoid double-counting and explains what, if anything, remains outstanding.
Do I need every document before starting?
No. The builder helps identify what is available, missing, requested or not applicable.