Missing contributions, transfer delays, incorrect valuations, or provider admin errors? We help you organise evidence and escalate effectively — without court proceedings.
When a pension provider, administrator, or employer keeps delaying, giving generic replies, or denying obvious errors, the next step is often a structured escalation with the paperwork laid out clearly and calmly.
Quaerens is not a law firm and does not provide legal advice. We provide practical support: we review what you have, explain it in plain English, and prepare a structured escalation pack and correspondence for you to send (including the appropriate complaints route where relevant).
Minimum admin fee: £2,000. No guarantees — just clear structure, strong documentation, and a practical escalation plan.
This service is designed for situations where you’ve already raised the issue with your pension provider, administrator, employer, or scheme — but you’ve received a refusal, a vague “final response”, or no meaningful reply at all.
We help you formally escalate pension administration disputes using clear, structured wording that reflects complaint procedures, regulator expectations, and the appropriate escalation route (including ombudsman-stage submissions where suitable).
You remain in control: we prepare the escalation pack, you submit it. If the matter clearly requires a solicitor or litigation, we will tell you upfront.
If you’ve already raised the issue and hit a wall, send us what’s happened so far — including provider responses, timelines, and key documents. We’ll explain your escalation options and prepare clear, professional wording and a structured evidence pack for you to submit.
Minimum admin fee: £2,000
Important: Quaerens is not a law firm and does not provide legal advice. We provide practical, paperwork-based escalation support and professional drafting assistance.
Tell Us What Has Happened So Far
If you’ve already raised concerns about pension administration — such as missing contributions, transfer delays, incorrect balances, or unexplained valuation changes — and the response you received feels inadequate, dismissive, or procedurally weak, tell us what’s happened so far.
Share any correspondence, statements, timelines, or “final response” letters you’ve received. We’ll review the situation and explain, in plain English, whether formal escalation is appropriate, what stage you’re currently at, and which escalation routes may realistically be available.
This is a fixed-fee pension administration escalation support service (£2,000). No guarantees — just clear escalation wording, structured follow-up, and practical guidance.
You can ask general questions here before proceeding. If escalation is unlikely to help — or if a solicitor or litigation would be more appropriate — we’ll tell you clearly and honestly.
Send us a short summary of the pension administration issue and any correspondence you’ve received so far. We’ll confirm whether structured escalation is appropriate and explain the most realistic next steps.
Submit Your InformationQuaerens is not a law firm. We provide structured escalation support and drafting assistance for pension administration disputes. We do not guarantee outcomes.
Pension administration issues often stall at first complaint stage. Structured escalation — with timelines, evidence, and the correct process — can trigger senior review or a more meaningful response.
“My pension transfer had been delayed for months with no explanation. Once the escalation clearly set out the timeline and missing steps, the provider finally responded with a senior review.”
— Pension transfer escalation (UK)
“The escalation made it clear I understood the pension complaint process. The tone stayed factual and calm — and the provider stopped deflecting.”
— Pension provider dispute (UK)
“What helped most was understanding what escalation could realistically achieve. I stopped chasing generic customer service and focused on the right escalation route.”
— Pension administration review (UK)
Note: Examples above are illustrative. Outcomes depend on the facts, documentation, escalation route, and pension provider involved. Quaerens is not a law firm and does not provide legal advice.