Free Pension Advice & Transfer Complaint Pack
Organise a historic pension advice complaint
Build a free professional Complaint Pack covering pension or transfer advice, objectives, safeguarded benefits, risks, capacity for loss, alternatives, fees, investment recommendations and the firm's response.

Your Complaint Pack
A professional historic pension-advice file
- Applicant, adviser, firm and pension context
- Historic objectives and recommendation records
- Transfer and safeguarded-benefit schedules
- Risk, capacity, fee and investment records
- Evidence readiness and complaint chronology
- Formal complaint, cover email and next steps

Quaerens Complaint Pack
Free Pension Advice & Transfer Complaint Pack Builder
Organise the adviser, pension, historic objectives, recommendation, transfer, risks, benefits, fees, investments, evidence and requested resolution.
This pack concerns historic advice only. It does not recommend transferring, remaining, consolidating, switching funds, entering drawdown, buying an annuity or taking pension benefits.
This pack does not provide current pension advice
Obtain appropriately authorised advice before making any current pension, transfer, consolidation, investment, drawdown, annuity or tax decision.
Organise historic advice carefully
Historic objectives
Record what the consumer was trying to achieve and the circumstances known at the time.
Safeguarded benefits
Record scheme documents, guarantees and explanations without independently valuing them.
Risk and capacity for loss
Keep the documented assessment, consumer recollection and later outcome distinct.
Alternatives
Record what was considered or not considered without recommending an option now.
Later performance
A later loss or poor outcome does not by itself determine whether historic advice was suitable.
Fees and redress
Record direct advice fees and provider figures. The builder does not calculate pension loss, interest, redress or compensation.
Official guidance
- FCA — pension transfer advice
- Financial Ombudsman Service — pensions
- MoneyHelper — pensions and retirement
No current recommendation, historic suitability, mis-selling, valuation, loss, redress or compensation conclusion is made.
Common questions
Does this say the advice was unsuitable?
No. It organises the concern and asks the firm to review the evidence.
Can it tell me whether to transfer now?
No. It provides no current pension or investment recommendation.
Does a poor investment outcome prove bad advice?
No. Later performance is context but does not decide historic suitability.
