COMPENSATION FOR MIS SOLD CAR FINANCE

Car on Finance

If you bought a car on finance – such as a Personal Contract Purchase (PCP) or Hire Purchase (HP) – between 2007 and today, you may have been misled. Millions of consumers across Europe are now discovering they were overcharged due to hidden commissions and unfair lending practices.

At Quaerens, we specialise in helping people claim compensation when finance agreements were mis-sold or not explained properly. If your car finance involved secret commissions or lacked transparency, you could be entitled to a refund of thousands of euros or pounds.

What Is Car Finance Mis-Selling?

• You were not told that the dealer or broker was receiving a commission from the lender.
• The size of the commission created a conflict of interest, influencing the terms you were offered.
• The finance deal was not clearly explained, or the costs were misrepresented.
• You were offered a loan or PCP agreement that was unsuitable or unaffordable, without proper checks.

In most cases, lenders and brokers failed to comply with EU and national rules that demand clear, honest, and transparent financial information.

The Legal Framework Behind Your Claim

• Consumer Credit Directive (2008/48/EC)– requires lenders to provide standardised, clear pre-contractual information, including the APR, total cost, and the nature of the agreement.
• Unfair Commercial Practices Directive (2005/29/EC) – prohibits misleading actions or omissions in commercial transactions, including hidden commissions or false affordability claims.
• National Financial Conduct Rules – many EU countries also impose additional obligations on car dealers and finance companies to act in the best interest of the consumer.

Did You Know About the Commission?

• Most customers were never told about these commissions. – Many consumers paid inflated prices without knowing a large portion went to hidden agent or broker fees.
• This lack of transparency is now being investigated across Europe. – Regulators are reviewing whether these practices breach consumer and financial laws.
• Courts and regulators are starting to rule in favour of consumers who were overcharged. – Recent decisions have opened the door for affected buyers to claim compensation or cancel unfair agreements.

💰 What You Could Claim

• A refund of interest and fees – If your finance agreement included hidden or excessive charges (such as inflated interest due to undisclosed commissions), you may be entitled to a full refund of those amounts.
• Compensation for unfair financial loss – If you were misled or pressured into a deal that was not in your best interest, you can claim additional compensation to reflect the financial harm or disadvantage you experienced.
• The removal of negative credit impacts – If a mis-sold agreement led to missed payments or defaults affecting your credit report, you can request to have those black marks removed as part of your claim outcome.
• In some cases, the full cost of the agreement back – Where lenders or brokers acted with serious non-disclosure or breached regulations, the agreement may be declared void — and you could be entitled to recover the full amount paid, including deposits and repayments.

Why Choose Quaerens?

Pan-European Expertise – We collaborate with trusted legal professionals and financial specialists across the UK and Europe to handle cross-border and domestic claims efficiently.

No Win, No Fee – Most of our claims involve no upfront costs. If we don’t succeed in winning your compensation, you pay nothing.

Tailored Legal Strategy – Every case is different. We take the time to review your agreement and circumstances to build the strongest case possible for your individual situation.

Clear Communication – Legal jargon has no place here. We break down your rights and keep you informed with clear, accessible updates at every stage.

Start Your Free Review Today
You don’t need to face big lenders alone. At Quaerens, we know the law – and we know how to get results.

👉 Upload your car finance agreement now for a free, no-obligation review. Let’s find out if you’ve been mis-sold and how much you could be owed.