Financial dispute help for banks, credit, finance and pensions
Use this hub where money, credit, lending, pension, investment, banking, payment or reimbursement issues need a clearer evidence trail and complaint route.
Main routes
Choose the closest page for the issue
These internal links help visitors move from the broad hub to the specific service, tool or evidence guide that fits their problem.
Free Chargeback Complaint Pack
Debit and credit card transaction disputes, missing refunds and rejected chargeback requests.
Build free pack →Free Bank Complaint Pack
Build an evidence-led complaint for service, payment, fee and account-administration disputes.
Build free pack →Free Buy Now Pay Later Complaint Pack
Separate merchant issues from BNPL instalments, refunds, balances and provider complaint decisions.
Build free pack →Free General Insurance Complaint Pack
Rejected, underpaid or delayed claims, policy exclusions, valuations, repairs and insurer complaint handling.
Build free pack →Car finance
PCP, HP, commission, affordability and motor finance agreement concerns.
Open route →Section 75 support
Credit card supplier disputes and rejected card provider responses.
Open route →APP fraud and bank scam refunds
Bank transfer scam, investment scam and reimbursement decision reviews.
Open route →Frozen accounts
Bank, fintech and payment platform restrictions or withheld funds.
Open route →Equity release
Advice, risk, family impact, compound interest and inheritance loss concerns.
Open route →Pension issues
Transfers, advice, administration, delay and suitability concerns.
Open route →Investment platforms
Trading, access, withdrawal and platform failure disputes.
Open route →Crypto scams
Crypto fraud, blocked withdrawals and platform evidence routes.
Open route →Evidence first
What to gather before choosing a route
- Contracts, order confirmations, statements, invoices or payment records.
- Emails, messages, screenshots, complaint replies and decision letters.
- Dates, names, reference numbers and a short timeline of what happened.
- Photos, survey comments, call notes or third-party reports where relevant.
Guidance
Evidence guides linked to this hub
Use these guides when you want to organise documents before sending a complaint or requesting a review.
Related hubs
Other areas that may overlap
Many real disputes cross more than one category. These hub links help Google and visitors understand those relationships.
Knowledge Hub
Helpful explainers before choosing a route
These are educational pages for visitors who are still understanding the issue and gathering evidence.
What is Section 75?
A plain-English guide to Section 75 credit card protection, when it may apply and what evidence usually helps.
Read article →Section 75 vs chargeback: what is the difference?
Understand the practical difference between Section 75 and chargeback before choosing the next complaint route.
Read article →What evidence helps with APP fraud refund complaints?
A practical guide to evidence for APP fraud, bank transfer scams and refused reimbursement complaints.
Read article →What documents matter in car finance complaints?
A practical guide to the documents that matter in PCP, HP, commission and affordability car finance complaints.
Read article →Independent legal review where required
Most matters are progressed by Quaerens through the complaint and evidence-gathering process.
Where a matter requires independent legal advice or representation, and is suitable for referral, Quaerens may introduce the client to an independent SRA-regulated solicitor.
A referral does not take place automatically. If your matter is being referred, Quaerens will notify you directly.
How Legal Referrals Work →