Digital, scam and platform dispute help
Use this hub where an online account, payment app, crypto platform, marketplace, data breach, scam or digital service has caused loss or blocked access.
Main routes
Choose the closest page for the issue
These internal links help visitors move from the broad hub to the specific service, tool or evidence guide that fits their problem.
APP fraud and bank scam refunds
Bank transfer scam, investment scam and refused reimbursement routes.
Open route →Frozen accounts and payments
Bank, fintech and payment platform restrictions or withheld money.
Open route →Crypto scams
Crypto fraud, blocked withdrawals and exchange evidence routes.
Open route →Cyber claims
Cyber incident, identity misuse and loss evidence.
Open route →Digital platform failures
Marketplace, app, subscription and platform service disputes.
Open route →GDPR and data rights
Data access, privacy, breach and organisation response concerns.
Open route →Evidence first
What to gather before choosing a route
- Contracts, order confirmations, statements, invoices or payment records.
- Emails, messages, screenshots, complaint replies and decision letters.
- Dates, names, reference numbers and a short timeline of what happened.
- Photos, survey comments, call notes or third-party reports where relevant.
Guidance
Evidence guides linked to this hub
Use these guides when you want to organise documents before sending a complaint or requesting a review.
Related hubs
Other areas that may overlap
Many real disputes cross more than one category. These hub links help Google and visitors understand those relationships.
Knowledge Hub
Helpful explainers before choosing a route
These are educational pages for visitors who are still understanding the issue and gathering evidence.
What evidence helps with APP fraud refund complaints?
A practical guide to evidence for APP fraud, bank transfer scams and refused reimbursement complaints.
Read article →What to do when a company ignores your complaint
Practical steps to take when a company does not respond properly to a consumer complaint.
Read article →