Optional DIY upgrade

Free Complaint Letter or Premium DIY Complaint Pack?

The free Quaerens tool is enough to create and send an initial complaint. The optional Premium DIY Complaint Pack is designed for people who want additional templates and organisational tools while continuing to manage the complaint themselves.

Use the Free Car Finance Complaint Tool Compare Free and Premium

Free tool

Included for free

✓Personalised initial complaint letter
✓Lender search and official contact information where available
✓Lender-identification request if the lender is unknown
✓Editable letter preview
✓PDF, Word or RTF, TXT, copy and print options
✓Basic document checklist and next-step guidance
✓No fee and no success fee

Use the Free Tool

Premium DIY Complaint Pack

Additional organisers and templates

✓Everything in the free tool
✓Expanded evidence checklist and document request templates
✓Complaint timeline and lender-response tracker
✓Follow-up letter templates for acknowledgement, delay and missing information
✓Final-response review worksheet
✓Self-send email and postal cover templates
✓Organised folder structure for managing your own complaint

Price to be confirmed.

Which Option Should I Choose?

Choose the free tool if

You mainly need a personalised initial complaint letter, lender details, a basic evidence checklist and download options so you can send the complaint yourself.

Choose premium if

You want extra trackers, follow-up wording, document organisers and worksheets while still managing the complaint yourself.

Important

Buying the Premium DIY Complaint Pack does not improve eligibility, guarantee compensation or change how the lender must consider the complaint.

Digital self-help only: the Premium DIY Complaint Pack is not representation, claims management, legal advice, financial advice, a complaint-submission service or a compensation assessment.

Planned pack structure

What the Premium DIY Complaint Pack Is Intended to Include

1. Evidence organiser

Finance agreement, statements, dealer emails, lender responses and complaint history checklist.

2. Timeline tracker

A structured worksheet for dates, events, responses and document references.

3. Follow-up templates

First-person wording for acknowledgement delays, missing records and unclear responses.

4. Lender-response tracker

A simple record of contact, references, deadlines, next actions and attachments sent.

5. Final-response worksheet

A factual worksheet to compare what was asked, what was answered and what remains unclear.

6. Submission records

Email and postal cover templates plus proof-of-sending notes for your own records.

External Services Notice

Links to external services are provided for convenience. Quaerens does not control those services and is not responsible for their availability, content, data processing or decisions. Review the third party's own terms and privacy information before using it.