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Tell us what happenedChoose the issue and record the main facts.
The Quaerens Consumer Complaint Platform
The Quaerens Consumer Complaint Platform
Build a clearer complaint with evidence, timelines and professional documents — while staying in control.
✓ Free self-service Complaint Packs
✓ Evidence-first guidance
✓ No automatic submission
✓ Professional downloadable documents
✓ Your drafts stay in your browser
✓ You decide what to submit
Explore Free Complaint Packs
Open My Complaint Pack Dashboard
Quaerens Complaint Packs™
A Complaint Pack can contain a personalised complaint or appeal, evidence checklist, timeline, financial schedule, issue analysis, requested-outcome summary, official submission guidance and PDF or editable downloads.
Powered by the Quaerens Evidence Engine™
Quaerens Complaint Packs™ and the Quaerens Evidence Engine™ are product names used by Quaerens Ltd.
How it works
How the Evidence Engine Works
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Record important detailsAdd dates, organisations, references and outcomes requested.
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Organise your evidenceBuild a checklist and timeline before sending anything.
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Review the analysisSee cautious issue and evidence guidance.
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Generate your Complaint PackPrepare PDF, editable, text, copy and print outputs where supported.
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You review and submitYou remain in control of what is sent and when.
Explore Complaint Packs
Live free Complaint Packs
Free DIY
You build, review and submit the Complaint Pack yourself. Your browser-local draft is not automatically uploaded to Quaerens.
Guided Support
For more complex matters, Quaerens may assist with evidence organisation or complaint preparation under a separately agreed scope and fee.
Privacy
Drafts are stored locally in your browser on this device where browser storage is available. Clearing browser data may remove drafts.
FAQ
Platform FAQs
What is a Quaerens Complaint Pack?
A self-service document pack for organising complaint wording, evidence, timelines and requested outcomes.
What is the Quaerens Evidence Engine?
The product name for Quaerens' evidence-first question, checklist and document-organisation approach.
Are the Complaint Packs free?
The self-service Complaint Packs shown as free can be used without a success fee or account.
Does Quaerens submit complaints for me?
No. You review and submit documents yourself unless a separate guided-support arrangement is agreed.
Does Quaerens guarantee an outcome?
No. Outcomes depend on facts, evidence, deadlines and responses received.
Where is my draft stored?
In browser-local storage on this device where available.
Do I need an account?
No account is needed for the self-service tools.
Can I download my pack?
Where supported, yes: PDF, editable, text, copy and print outputs may be available.
Can I edit the documents?
Editable downloads can be reviewed and changed before submission.
Can I create more than one Complaint Pack?
Current storage usually keeps one active draft per builder. Multiple-pack support can be expanded later.
What if my issue is not listed?
Use the closest available route or contact Quaerens for guidance.
What is the difference between free DIY and guided support?
Free DIY is self-service. Guided support is separate assistance under an agreed scope.
Is Quaerens a law firm?
Quaerens provides practical dispute support and evidence organisation. These free tools are not legal advice.
Can I use a Complaint Pack for court proceedings?
The packs are not court papers. Take specialist advice if court proceedings are being considered.
How do I delete my saved draft?
Open My Complaint Packs and delete the saved draft from this browser.