How to Preserve Screenshots and Online Listings
How to capture online adverts, listings, account screens and platform messages before they change or disappear.
Quick Answer
Online evidence can disappear quickly. Capture screenshots showing the date, page address where possible, full listing text, price, images, terms and messages. Save the files with clear names and keep them with the rest of the complaint bundle.
Key Takeaways
- Capture the full page, not only the attractive headline.
- Include the URL and date where possible.
- Save listing images and terms together.
- Keep original files, not just compressed chat images.
- Record when the page changed or disappeared.
Step-by-step guidance
Take screenshots of the page header, listing details and terms.
Save the URL in a note or PDF.
Capture relevant messages or account notices.
Name files by date and topic.
Add the screenshots to the evidence index.
Practical examples
- An Airbnb listing screenshot may show amenities promised before booking.
- A crypto platform screenshot may show a blocked withdrawal message.
Common mistakes
- Cropping out the date or account context.
- Relying on a live link that may later change.
- Saving images without noting what they show.
Checklist
- Capture the full page, not only the attractive headline.
- Include the URL and date where possible.
- Save listing images and terms together.
- Keep original files, not just compressed chat images.
- Record when the page changed or disappeared.
Common Questions
Do I need every document before complaining?
No. Start with what you have and record what is missing. Missing evidence can often be requested or explained.
Should I edit evidence before saving it?
No. Keep original copies where possible. Make separate notes or summaries rather than changing the original record.
Where does this fit in the Knowledge Centre?
This guide is part of the Evidence Centre and links back to the main Consumer Rights Knowledge Centre.