If your suitcase or contents were damaged in transit, photographs, reports and receipts can help support a clear complaint.
Photographs, baggage reports, luggage receipts, repair estimates and airline correspondence all help show the condition and value of the damaged items.
It is best to record the damage and contact the airline as soon as possible, while the evidence is fresh.
Lost luggage support
Photographs, baggage reports, luggage receipts, repair estimates and airline correspondence all help show the condition and value of the damaged items.
It is best to record the damage and contact the airline as soon as possible, while the evidence is fresh.
If your baggage was lost, delayed or never properly traced, you may need a clear claim letter and evidence pack for the airline.
Delayed baggage can create real costs, especially when you are away from home and need clothing, toiletries or work items quickly.
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Check Your CaseDamaged luggage evidence
Damaged baggage claims should clearly show the damage, when it was noticed, the baggage report, the value of the item and any repair or replacement evidence.
Photographs at the airport or shortly after collection can help show the damage happened during airline handling.
Keep the PIR, baggage tag, boarding pass and any staff notes or damage report issued at the airport.
Receipts, repair quotes and product information can support the amount requested from the airline.
Related guidance
Main baggage support page for lost, delayed and damaged luggage issues.
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Useful where the bag was not returned or contents were lost.
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Review insurer refusal where baggage damage costs were rejected.
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This is useful if you are unsure which documents matter, whether the issue fits, or what the next step should be.