HOLIDAY COMPENSATION

Was your holiday ruined by cancellations, delays, poor service, or false promises?

If your package holiday, hotel stay, or travel experience didn’t go as promised, you could be entitled to financial compensation under EU and UK consumer laws. At Quaerens, we work with appointed legal professionals to help travellers across Europe claim what they’re legally owed — hassle-free.

What Can You Claim Holiday Compensation For?

• ✅ Cancelled or Severely Delayed Package Holidays: You may be entitled to a full refund and additional compensation under Directive (EU) 2015/2302, especially if the disruption caused significant inconvenience or extra costs.
• ✅ Holiday Not as Described (Misrepresentation): If the accommodation or experience did not match what was advertised — for example, closed facilities, ongoing construction, or misleading star ratings — you may be entitled to a partial refund or damages.
• ✅ Illness or Injury During a Package Holiday: If poor hygiene, unsafe conditions, or contaminated food caused illness or injury, you can claim compensation for medical costs, pain and suffering, and lost holiday enjoyment.
• ✅ Flight Delays, Cancellations or Overbooking: You may claim €250–€600 per person under EU Regulation EC 261/2004 if your flight was delayed over 3 hours, cancelled without notice, or denied boarding due to overbooking.
• ✅ Travel Company Insolvency: If your tour operator or airline went bankrupt before or during your trip, you may be eligible for a refund or repatriation through financial protection schemes like ATOL (UK), SGR (Netherlands), or similar national guarantee systems.

Legal Protections for Holidaymakers

• EU Package Travel Directive (EU 2015/2302) – This EU-wide law protects travellers who book package holidays by requiring full refunds for cancellations, clear information before booking, and assistance if problems arise during the trip.
• UK Package Travel Regulations (2018) – Based on the EU directive, these rules apply in the UK and guarantee protections like refund rights, cancellation policies, and legal recourse if your package holiday goes wrong.
• EU Flight Compensation Regulation (EC 261/2004) – Provides fixed compensation (up to €600) for flight delays, cancellations, and denied boarding, as long as the flight departs from or arrives in the EU with an EU carrier.
• Consumer Rights Directive (2011/83/EU) – Gives consumers across the EU the right to cancel online bookings within 14 days, receive clear pre-contract information, and claim refunds for misrepresented services.

How Quaerens Helps

Evaluate your claim and documentation – We carefully review the details of your case, including receipts, contracts, and communications, to determine eligibility.

Contact the relevant travel provider or insurer – We handle all communications with airlines, tour operators, or insurers to save you time and stress.

Handle appeals and disputes where necessary – If your initial claim is denied, we can escalate the case and present the strongest legal arguments on your behalf.

Pursue compensation efficiently and fairly – Our process is designed to recover what you're owed quickly, with no win–no fee support where applicable.

Start Your Holiday Compensation Claim Today

If your holiday didn’t go as promised, don’t let it go unchallenged. Submit your free claim and let Quaerens and our network of professionals help you recover what you're owed.