HOLIDAY REFUND & DISPUTE SUPPORT

Was your holiday ruined by cancellations, delays, poor service, or false promises?

If your package holiday, hotel stay, or travel experience didn’t go as promised, you could be entitled to financial compensation under EU and UK consumer laws. At Quaerens, we work with appointed legal professionals to help travellers across Europe get refunded what they’re legally owed — hassle-free.

What Can You Seek a Refund or Redress For?

• ✅ Cancelled or Severely Delayed Package Holidays: You may be eligible for a full refund and additional redress under Directive (EU) 2015/2302, especially if the disruption caused significant inconvenience or extra costs.
• ✅ Holiday Not as Described (Misrepresentation): If the accommodation or experience did not match what was advertised — for example, closed facilities, ongoing construction, or misleading star ratings — you may qualify for a partial refund or other form of resolution.
• ✅ Illness or Injury During a Package Holiday: If poor hygiene, unsafe conditions, or contaminated food led to illness or injury, you may be entitled to reimbursement of medical costs and recognition of the disruption to your enjoyment.
• ✅ Flight Delays, Cancellations or Overbooking: You could be entitled to €250–€600 per person under EU Regulation EC 261/2004 if your flight was delayed over 3 hours, cancelled without notice, or denied boarding due to overbooking.
• ✅ Travel Company Insolvency: If your tour operator or airline became insolvent before or during your trip, you may be able to recover costs or arrange repatriation through financial protection schemes like ATOL (UK), SGR (Netherlands), or similar national guarantee programs.

Legal Protections for Holidaymakers

• EU Package Travel Directive (EU 2015/2302) – This EU-wide law protects travellers who book package holidays by requiring full refunds for cancellations, clear information before booking, and assistance if problems arise during the trip.
• UK Package Travel Regulations (2018) – Based on the EU directive, these rules apply in the UK and guarantee protections like refund rights, cancellation policies, and legal recourse if your package holiday goes wrong.
• EU Flight Compensation Regulation (EC 261/2004) – Provides fixed compensation (up to €600) for flight delays, cancellations, and denied boarding, as long as the flight departs from or arrives in the EU with an EU carrier.
• Consumer Rights Directive (2011/83/EU) – Gives consumers across the EU the right to cancel online bookings within 14 days, receive clear pre-contract information, and claim refunds for misrepresented services.

How Quaerens Helps

• Assess your case and documentation – We carefully review the details of your situation, including receipts, contracts, and communications, to determine possible outcomes.
• Engage with the travel provider or insurer – We manage all correspondence with airlines, tour operators, or insurers to save you time and reduce hassle.
• Support in appeals and dispute resolution – If your request is rejected, we can escalate the issue and present strong legal grounds through our professional partners.
• Help recover your losses fairly and efficiently – Our approach focuses on resolving your case swiftly and fairly, with no win–no fee options where applicable.

Start Resolving Your Holiday Issue Today

If your holiday didn’t go as promised, don’t let it go unchallenged. Submit your free case review and let Quaerens and our network of professionals help you seek a fair resolution.