Poor accommodation, building work, hygiene issues or missing facilities can justify a structured complaint to the travel provider.
Room photos, videos, written complaints, reception notes, booking descriptions and any alternative accommodation records can support the complaint.
A clear timeline and list of issues helps the travel company understand the complaint without losing important details.
Holiday compensation support
Room photos, videos, written complaints, reception notes, booking descriptions and any alternative accommodation records can support the complaint.
A clear timeline and list of issues helps the travel company understand the complaint without losing important details.
If your hotel, transfer, facilities or holiday package did not match what was sold, you may need a clear complaint letter and evidence pack.
Cancelled trips, major changes, poor alternatives or missing refunds can leave travellers unsure how to respond.
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