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Package Holiday Not as Promised?

If your hotel, transfer, facilities or holiday package did not match what was sold, you may need a clear complaint letter and evidence pack.

✅ Hotel was not as described ✅ Facilities were unavailable or poor quality ✅ Transfers or excursions failed ✅ The travel company ignored your complaint
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Why this matters

Photos, booking confirmations, brochures, complaint logs, receipts and travel company replies help show the difference between what was sold and what was delivered.

What to gather

Quaerens can help prepare a structured holiday complaint letter so the issue is presented clearly.

Holiday compensation support

What makes a holiday complaint stronger

Photos, booking confirmations, brochures, complaint logs, receipts and travel company replies help show the difference between what was sold and what was delivered.

Free letter support

Quaerens can help prepare a structured holiday complaint letter so the issue is presented clearly.

Related holiday compensation support pages

Hotel Problems Ruined Your Holiday?

Poor accommodation, building work, hygiene issues or missing facilities can justify a structured complaint to the travel provider.

Holiday Cancelled or Changed at Short Notice?

Cancelled trips, major changes, poor alternatives or missing refunds can leave travellers unsure how to respond.

Main Holiday compensation support page

Return to the main guide and start point for this topic.

Frequently asked questions

Common questions

Where possible, yes. Reporting the issue during the trip can help evidence that the problem was real and ongoing.
Yes. Photos and videos are often very useful in hotel and facility complaints.

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Send us a short summary and we will help you understand whether the issue deserves closer review.

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