If the dealer or broker earned commission that was not properly explained, your car finance agreement may need a closer look.
Where commission or incentives influenced the finance offered, the way this was explained can be important to a complaint review.
Finance agreements, pre-contract information, dealer invoices, lender correspondence and complaint replies can all be useful.
Car finance support
Where commission or incentives influenced the finance offered, the way this was explained can be important to a complaint review.
Finance agreements, pre-contract information, dealer invoices, lender correspondence and complaint replies can all be useful.
Evidence and complaint strength
Some arrangements allowed commission to be linked to the finance rate or product sold, which may raise questions about fairness and disclosure.
A dealer or broker may have had a financial incentive to recommend one agreement, lender or rate over another.
The key question is often what you were told before signing, what was hidden in the paperwork, and whether the cost was presented clearly.
Related car finance guidance
Review PCP agreements where commission, balloon payments or unclear costs may be relevant.
Read this guide ->
Check whether the finance was suitable and affordable when arranged.
Read this guide ->
Return to the main car finance guide and start point.
Read this guide ->
Frequently asked questions
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