If finance payments caused financial pressure or affordability was not properly assessed, it may be worth organising the evidence.
A car finance complaint may involve whether the lender or broker properly considered your financial position before the agreement was made.
Payment records, bank statements, income details, arrears notices and correspondence can help show the impact of the agreement.
Car finance support
A car finance complaint may involve whether the lender or broker properly considered your financial position before the agreement was made.
Payment records, bank statements, income details, arrears notices and correspondence can help show the impact of the agreement.
Evidence and complaint strength
Missed payments, borrowing to keep up, arrears, overdraft use or repeated hardship can all be relevant to the affordability picture.
A lender or broker should usually consider whether the agreement was realistically affordable, not just whether the monthly payment looked possible at the point of sale.
Insurance, deposits, mileage charges, balloon payments and refinancing can affect whether the agreement was suitable overall.
Related car finance guidance
Review PCP agreements where monthly payments, balloon payments or terms caused concern.
Read this guide ->
Check whether dealer or broker commission was properly disclosed.
Read this guide ->
Return to the main car finance guide and start point.
Read this guide ->
Frequently asked questions
Take the next step
Send us a short summary and we will help you understand whether the issue deserves closer review.
Check Your Case
Prefer to speak to us first?
If you do not want to complete the full review form yet, leave your details and our intake team can call you back.
This is useful if you are unsure which documents matter, whether the issue fits, or what the next step should be.