If your journey was delayed and the train company has not resolved it properly, a clear claim letter can help set out the service, timing and compensation request.
A focused letter helps present the dates, reference numbers, evidence and requested outcome in a way the company can review more easily.
Keep booking records, receipts, screenshots, emails, reference numbers, photographs and any complaint replies connected to the issue.
Train delay support
If your journey was delayed and the train company has not resolved it properly, a clear claim letter can help set out the service, timing and compensation request.
The free tool is designed to help you set out the issue, evidence and requested outcome without needing to start a full guided review.
If your train was cancelled and refund support has been slow, unclear or refused, a structured letter can help present the journey and requested outcome.
Read this guide →If a delayed or cancelled service caused you to miss a connection, a clear letter can help explain the chain of events and the extra cost or disruption.
Read this guide →Return to the main guide and start point for this topic.
Back to main guide →Frequently asked questions
Take the next step
Use the dedicated free form so your information is structured around this exact issue.
Start Train Delay Claim