"Quaerens made my flight delay claim so easy! The DIY tool was straightforward, and I got €600 back in weeks."
Emma S., London
Friendly, expert assistants. Clear language, no jargon.
DIY or done-with-you. You choose the level of support.
Transparent pricing. Many tools free; some success-based.
What Our Clients Say
"Their team guided me through a tricky timeshare issue. Professional, friendly, and no upfront fees."
Carlos M., Madrid
"The parking appeal template worked perfectly. Saved me £100 with minimal effort!"
Sophie L., Manchester
Two simple ways to start
Handle it yourself with free tools, or ask us to guide you. No pressure either way.
Do It Yourself – DIY
Take control and file on your own timeline, with everything you need at your fingertips:
- Customisable request templates ready to download
- Interactive calculators to estimate your entitlement
- Step-by-step guides on submission and documentation
- Comprehensive FAQs addressing common roadblocks
- Access to our library of sample cases and best-practice tips
No signup, no fees — just straightforward, self-serve resources to help you move forward.
Explore free toolsGuided Expert Help
Prefer expert support? Share your details and enjoy:
- Free, no-obligation review by our specialist team and external legal partners
- Dedicated case manager handling all paperwork
- Regular updates and direct communication
- Personalised guidance tailored to your situation
- No upfront cost in many cases — you pay only on success
Submit your info now and let us do the heavy lifting — risk free.
Travel & Holiday
Flight delays, refunds, luggage and more.
✈️ Travel & Holiday
Use a free DIY tool or ask for a quick review.
Flight Delay
Work out up to €600 and create your letter.
DIY FREE
Holiday Refund
For cancellations or major changes.
DIY FREE
Train Delay
Delays over 60 mins, missed connections.
DIY FREE
Lost Luggage
Steps and forms for lost or damaged bags.
DIY FREE
Airbnb Refunds
We can help with cancellations or issues.
Free assessment
Holiday Park
Booking errors, safety issues, fees.
Free assessment
Finance & Pensions
Hidden fees, pension issues and more.
💰 Finance & Pensions
DIY calculators and templates, or ask us to review.
Property & Mortgages
Spanish mortgages, property issues and timeshare.
🏠 Property & Mortgages
Local knowledge and simple steps.
Everyday Issues
Gym cancellations, parking, energy and more.
🛍️ Everyday Issues
Quick wins with simple steps.
Gym Cancellation
End or refund unfair renewals.
DIY FREE
Parking Appeal
Template letters and photo tips.
DIY FREE
Energy Switch
Compare, switch and claim overpayments.
DIY FREE
Housing Disrepair
Repairs and compensation for damp/leaks.
Free assessment
Medical Negligence
Independent reviews and guidance.
Free assessment
Refund Issues
Escalate returns and repairs.
Free assessment
Other Issues
Subscriptions, warranties and more.
Free assessment
Digital Risks
Data breaches, crypto issues and cross-border disputes.
💻 Digital Risks
DIY steps plus help if you need it.
Meet the Quaerens Team
Real people, quick replies.
Introductions
Deborah Shane
Admin Coordinator
With over 10 years in case management, Deborah keeps cases on schedule and is available for questions.
Martijn Pronk
Case Processor
Martijn’s attention to detail ensures error-free submissions, backed by his legal admin expertise.
Nikhil Gupta
Consultant Liaison
Nikhil connects clients with specialists, leveraging his background in client relations.
Alexander Hughes
Client Outreach Lead
Alexander drives engagement with his marketing expertise; he’s also a weekend cyclist.
Priya Patel
Automation & Content Lead
Priya builds AI workflows, drawing on her extensive experience in SEO and content strategy.
Javier Dominguez
Designer & Video Synthesist
Javier creates compelling visuals and videos, with a keen eye for design.
Sandra Lee
Chatbot & Engagement Dev
Sandra develops real-time chat tools to enhance user engagement.
Marcus Brown
Media Manager
Marcus optimizes ad spend and conversions with his digital marketing expertise.
Elena Rossi
Analytics & Insights Lead
Elena builds dashboards and insights to drive data-informed decisions.