Quaerens Quaerens home

How it works
Friendly, expert assistants. Clear language, no jargon.
DIY or done-with-you. You choose the level of support.
Transparent pricing. Many tools free; some success-based.

Two simple ways to start

Handle it yourself with free tools, or ask us to guide you. No pressure either way.

Do It Yourself โ€“ DIY

Take control and file on your own timeline, with everything you need at your fingertips:

  • Customisable request templates ready to download
  • Interactive calculators to estimate your entitlement
  • Step-by-step guides on submission and documentation
  • Comprehensive FAQs addressing common roadblocks
  • Access to our library of sample cases and best-practice tips

No signup, no fees โ€” just straightforward, self-serve resources to help you move forward.

Explore free tools

Guided Expert Help

Prefer expert support? Share your details and enjoy:

  • Free, no-obligation review by our specialist team and external legal partners
  • Dedicated case manager handling all paperwork
  • Regular updates and direct communication
  • Personalised guidance tailored to your situation
  • No upfront cost in many cases โ€” you pay only on success

Submit your info now and let us do the heavy lifting โ€” risk free.

Travel and holiday support

Travel & Holiday

Flight delays, refunds, luggage and more.

Finance and pensions support

Finance & Pensions

Hidden fees, pension issues and more.

Property and mortgages

Property & Mortgages

Spanish mortgages, property issues and timeshare.

Everyday consumer issues

Everyday Issues

Gym cancellations, parking, energy and more.

Digital risks

Digital Risks

Data breaches, crypto issues and cross-border disputes.

Our team at work

Meet the Quaerens Team

Real people, quick replies.

Introductions

Deborah Shane

Deborah Shane

Admin Coordinator

Keeps cases on schedule; available for questions.

Martijn Pronk

Martijn Pronk

Case Processor

Ensures submissions are error-free.

Nikhil Gupta

Nikhil Gupta

Consultant Liaison

Connects clients with specialists.

Alexander Hughes

Alexander Hughes

Client Outreach Lead

Drives engagement; weekend cyclist.

Priya Patel

Priya Patel

Automation & Content Lead

Builds AI workflows; ex-SEO.

Javier Dominguez

Javier Dominguez

Designer & Video Synthesist

Creates visuals and short videos.

Sandra Lee

Sandra Lee

Chatbot & Engagement Dev

Builds our real-time chat tools.

Marcus Brown

Marcus Brown

Media Manager

Optimises ad spend & conversion.

Elena Rossi

Elena Rossi

Analytics & Insights Lead

Builds dashboards & insights.